$***** – $***** per hour + Loadings + Super
Full Time Guest Service Agent – Reservations
At
voco Melbourne Central
, we're all about creating memorable stays through genuine connections, thoughtful service and a little bit of fun along the way.
Located in the heart of Melbourne CBD, our 252-room hotel combines the confidence of IHG Hotels & Resorts with the warm, welcoming and unstuffy personality that makes voco unique.
We're looking for a
Full Time Guest Service Agent – Reservations
to join our Front Office team. This is a great opportunity for someone who enjoys the detail and organisation of reservations, while still loving the energy and interaction of a guest-facing hotel role.
The Role
This position has a
strong focus on Reservations
, working closely with and supporting our
Reservations Manager
to ensure reservations are managed accurately, efficiently and in line with hotel standards.
When required, you'll also support our Reception team, assisting with the day-to-day Front Office operation and providing a seamless experience for our guests.
Supporting the
Reservations Manager
with the day-to-day operation of the Reservations function
Assisting with managing reservations, amendments, cancellations and guest enquiries
Responding to reservation enquiries via phone and email in a timely and professional manner
Processing bookings accurately in
Opera PMS
Reviewing reservations and ensuring booking details, room types, rates and guest preferences are correct
Assisting the
Reservations Manager
with reservation administration, follow-ups and daily tasks
Liaising with Revenue, Sales,



Events and Front Office teams to ensure accurate and seamless reservations
Assisting with group bookings and special booking requirements where required
Identifying opportunities to maximise room revenue and guest satisfaction
Assisting with pre-arrival preparation and special guest requests
Ensuring reservation notes and guest information are accurately recorded and maintained
Supporting the
Reservations Manager
with any reservation-related projects and reporting as required
Supporting Reception during busy periods and when operationally required
Assisting with check-ins, check-outs and general guest enquiries
Handling guest concerns professionally and escalating matters when appropriate
Maintaining accurate records and ensuring Front Office procedures are followed
Contributing to a positive and supportive team environment
About You
You'll be someone who enjoys getting the details right, is comfortable working with reservations systems and genuinely enjoys helping guests.
We're looking for someone who:
Has previous hotel Front Office and/or Reservations experience
Has robust attention to detail and excellent organizational skills
Is confident communicating with guests by phone, email and face‐to‐face
Can work independently while also being a team player




Has a proactive and solutions‐focused approach
Is comfortable switching between Reservations and Reception duties when required
Has the ability to prioritize tasks and meet deadlines in a busy hotel environment
Understands the importance of accurate room, rate and guest information
Has a genuine passion for hospitality and creating positive guest experiences
Is available to work a rotating roster, including weekends and public holidays as required
Previous experience in a Reservations or Guest Services role within a hotel environment will be highly regarded.
Why voco Melbourne Central?
At voco, we believe work should feel a little different.
You'll join a team where your personality is welcomed, your ideas are valued and you're encouraged to bring your own style to the way you deliver great hospitality.
As part of our team, you'll also enjoy:
IHG Hotels & Resorts employee perks
, including hotel discounts worldwide
A supportive and friendly hotel leadership team
The opportunity to work in a growing and evolving hotel
A workplace that values sustainability initiatives
A fun, diverse and inclusive team environment
The chance to make a real impact on our guests' experience
Interested?
If you're an experienced hotel professional who enjoys Reservations, thrives on getting the details right and also likes being part of the Front Office action, we'd love to hear from you.
Please note: Applicants must have unrestricted working rights in Australia. This position does not offer visa sponsorship.
#J-*****-Ljbffr

📌 Guest Service Agent - Reservations (Melbourne)
🏢 voco Melbourne Central
📍 Melbourne