Job Description
Work with e-bikes. Solve technical problems. Become a product expert.
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DiroDi is looking for a practical, technically minded person to join our team and help diagnose and resolve mechanical and electrical issues across our range of electric bikes.
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This isn't a traditional call-centre support role.
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You'll investigate faults, troubleshoot bikes and components, work directly with customers and our internal team, and follow technical problems through until they're resolved.
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One case might involve diagnosing a motor or sensor issue over the phone. Another might involve inspecting a bike or component in our Cheltenham workshop, reviewing photos and videos from a customer, identifying the correct replacement part, or helping determine whether an issue should be covered under warranty.
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If you enjoy figuring out why something isn't working and how to fix it, you'll probably enjoy this role.
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What you'll be doing
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You'll become one of our technical product experts, helping customers and the wider DiroDi team solve e-bike problems.
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Your work will include:
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Diagnosing mechanical and electrical e-bike faults
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Troubleshooting motors, controllers, displays, sensors, brakes, wiring and other components
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Providing technical support by phone and email
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Guiding customers through diagnostic and repair steps
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Inspecting and testing bikes and components when required
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Managing technical cases from initial investigation through to resolution
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Supporting warranty assessments and identifying appropriate replacement parts
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Working with our technicians, spare parts, product and customer teams to resolve more complex issues
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Documenting faults and solutions so recurring problems become easier to solve
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Helping improve our technical guides and internal knowledge base
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Identifying recurring product issues and sharing what you're seeing with the wider team
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You won't be expected to know everything on day one. What matters is being technically curious, methodical and willing to learn.
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Who we're looking for
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We're particularly interested in people who enjoy fault finding and understanding how things work.
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You might currently work with bicycles, e-bikes, automotive products, electronics, electrical equipment, mechanical products, technical support or another hands-on technical field.
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Bike mechanic or e-bike experience would be a robust advantage, but it isn't essential if you have the right technical aptitude.
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You probably suit the role if you:
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Naturally want to figure out why something isn't working
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Are practical and mechanically minded
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Are comfortable learning electrical and electronic systems
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Can communicate technical information clearly to non-technical people
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Take ownership of problems rather than simply passing them on
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Are organised and comfortable managing several cases at once
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Enjoy learning new products and systems
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Like working in a small team where you can have a visible impact
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Why join DiroDi?
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No weekends: This is a Monday-to-Friday role.
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Build specialist e-bike knowledge: You'll develop knowledge across mechanical systems, electronics, batteries, motors, controllers and e-bike technology.
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See problems through: You'll have the opportunity to investigate cases properly rather than simply moving customers through a support queue.
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Influence how we improve: Because we're a small team, the problems you identify can directly influence our documentation, processes, spare parts decisions and product improvements.
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Stable, full-time position: We're looking for someone who wants to develop deep product knowledge and become an important part of the team over the long term.
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About DiroDi
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DiroDi Electric Bikes is an Australian e-bike company supplying electric bikes, accessories and spare parts to customers and retailers across Australia.
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We're a small and growing team based in Cheltenham. As the business grows, we're continuing to improve our products, technical support, systems and after-sales experience.
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We're looking for someone who wants to grow their technical knowledge with us and become one of the people the team turns to when there's a difficult problem to solve.

📌 E-Bike Customer Support Technician (Victoria)
🏢 Dirodi
📍 Victoria