Job Description
Career development - company-funded Microsoft and industry certifications
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Ongoing mentoring and support from the leadership team
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Great workplace culture and regular team events
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Exposure to a wide range of projects and technologies
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Work-life balance flexibility (WFH, office, client sites)
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Free parking, right outside our office
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About IT&C;
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We are a leading Technology Solutions Provider (TSP) with a national presence.
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Our goal is to deliver high-quality technology solutions and foster ongoing partnerships with our customers.
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Our offices are located in Sydney, Central Coast, Melbourne, Gold Coast, Brisbane, and Bundaberg.
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We are a Microsoft Cloud Solution Provider (CSP) direct partner, Sophos partner, Datto partner and ConnectWise partner.
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About the Role
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We are looking for experienced L3 IT Support technicians with excellent customer service skills to join our Brisbane (Eight Mile Plains) Service Desk team.
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What You'll Do:
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Own Your Day: Shape your schedule around client-facing service desk tickets, both remote and onsite
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Lead With Expertise: Resolve complex technical challenges across diverse technologies while maintaining a personal, customer-first approach
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Drive Innovation: Play a pivotal role in maintaining our clients' infrastructure and cloud environments, ensuring they are always in the green
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Grow With Our Team: Mentor junior team members and be mentored by senior team members
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Main Duties & Responsibilities
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Deliver exceptional customer service and manage multiple tickets across multiple clients
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Provide remote and onsite support for desktop computers, servers, networks, and other IT systems - no two days will ever be the same!
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Document all support activities and maintain detailed records of incidents and resolutions
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Take escalations from junior technicians and apply your expertise to resolve them
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Maintain vendor certifications (e.g. Microsoft, Sophos, Datto - to name a few)
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Required Skills/Experience
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Recent hands-on experience in a Managed Service Provider (MSP) in a similar role
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Strong experience with Windows Desktop Operating Systems and common software applications
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Strong experience with Microsoft 365 and Windows Server management
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Experience with Microsoft Exchange Online/Intune/Defender management
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High-level understanding of Networking Technologies (DHCP/DNS/LAN/VLAN/WLAN/WAN)
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Experience with Endpoint Protection and Backup/DR technologies
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Ability to communicate technical and non-technical concepts to a wide range of stakeholders
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Experience with ConnectWise PSA and Datto RMM preferred, or other PSA/RMM systems
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Personal Attributes
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A valid driver's license and your own roadworthy vehicle
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Current Microsoft 365/Azure certifications - required
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Exceptional communication and proven stakeholder management experience
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Exceptional attention to detail and time management skills
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Ability to work autonomously and within a team
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Eager to continuously grow and improve technical skills
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Consistently presentable and punctual
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Unlock job insights
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Hirer responsiveness Salary match Number of applicants
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Your application will include the following questions:
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How many years' experience do you have as an Information Technology Support Technician?
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Which of the following statements best describes your right to work in Australia?
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How much notice are you required to give your current employer?
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Do you have a current Australian driver's licence?
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Do you own or have regular access to a car?
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How many years' experience do you have as a Level 3 Engineer?
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What's your expected annual base salary?
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How many years' experience do you have as a Microsoft 365 Administrator?
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What can I earn as an IT Support Technician

📌 Level 3 It Support Technician - Managed Services Provider (Msp) (Queensland)
🏢 IT&C
📍 Queensland