Front Office Duty Manager Rivervale, Full Time, Hospitality Vacancy Listing Dates 21/09/2026 to 19/10/2026 Please Quote Reference Number ***** Seeking a skilled Front Office Duty Manager Full time opportunity Opportunity to work at Aloft Perth in Rivervale We want YOU to create exceptional guest experience and outstanding service.
Aloft Perth is located in Rivervale under Marriott International.
A hotel that prides in its open structure, fun, sassy savvy vibe.
We are currently seeking to appoint a professional and experienced Front Office Duty Manager to join our team.
Applicants must have a minimum two years' experience in a Front Office Supervisor, Duty Manager, Assistant Manager, or equivalent hotel operational leadership role, and hold an Approved Manager card.
Duties and responsibilities: Manage day-to-day operations and ensure the quality and standards of the hotel are met Assist guests arriving and departing the hotel through the check in and departure process Handle general enquiries whilst providing a friendly, genuine service with each traveller experience Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met Be an expert on the hotel and the surrounding area,



have a sense of the local to exceed guest expectations Build and strengthen relationships with existing and new travellers to enable future bookings Understand the impact of the department's operations on the overall property financial goals and objectives and manage to achieve or exceed goals Applicants will also have: Demonstrated experience independently managing hotel operations and acting as the senior leader on shift.
Proven ability to lead, coach and hold teams accountable for service, performance and operational standards.
Experience managing guest escalations, service recovery, conflict resolution and operational incidents.
Strong understanding of Front Office systems, procedures, hotel compliance requirements and Marriott service standards.
Ability to coordinate multiple departments to deliver operational, guest satisfaction and financial outcomes.
Excellent communication, judgement and decision-making skills in a rapid-paced environment.
Availability to work a rotating roster including evenings, weekends and public holidays.
When you join our A-Lister Team, you will get access to : 50% Discount at Aloft Perth Discounted Hotel Rates with other Marriott Hotels Fantastic Team Great Salary of $81,286 + super + benefits Want to work in a place where energy flows, personalities mingle and opportunities abound?
A place where anything can happen?
Apply now through our online application form.

📌 Front Desk & Reception - Aloft Perth (Western Australia)
🏢 Aloft Perth
📍 Western Australia