Universal Store
From our humble beginnings as a suburban unisex clothing store in ****, we've grown to more than 100 stores nationally and now deliver the latest in apparel to customers around the world through our thriving online store. Our team carefully curates a mix of local and international labels, working collaboratively to develop exclusive styles and collections that give our customers head to toe outfitting options for every occasion.
Today, we're proud to be recognised as one of Australia's leading youth fashion retailers. We've built and grown brands such as Neovision, Common Need, Luck & Trouble, and Worship, and we continue to partner with global favourites including Front Runner, Abrand, Rusty, Lioness, Motel. As our business has expanded, we've welcomed the Perfect Stranger and Thrills brands into our portfolio, allowing us to offer an even broader range of fits, styles and pieces that reflect the diversity of our customer base.
No matter the style, our mission remains the same: elevate every outfit and deliver customer service that goes above and beyond.
The Opportunity
We're looking for a
Senior Solutions Analyst
to join our Technology team at our Support Office in Eagle Farm. Reporting to the Enterprise Platforms Manager, you'll work across the business to understand challenges, uncover opportunities and shape technology solutions that support the continued growth of our group.
This is a hands-on, influential role where you'll take solutions from discovery and requirements through to design and implementation. Working across our enterprise technology landscape, you'll bring together business needs, data and technical thinking to solve complex problems, challenge the status quo and deliver solutions that create genuine business value.
Key responsibilities include:
Leading discovery and requirements across the business, getting beneath the initial request to understand the real problem we're trying to solve
Turning complex business needs into clear requirements, process maps, data flows, user stories and practical solution designs
Owning and contributing to High Level and Low Level Designs,



considering the complete solution including integrations, data, security, performance and long-term supportability
Diving deep into complex, cross-system challenges, using data and structured analysis to uncover root causes and recommend the right way forward
Evaluating solution options and clearly communicating the commercial benefits, trade-offs and risks so stakeholders can make confident decisions
Reviewing and challenging solution designs from internal teams, vendors and implementation partners to ensure they meet our requirements and technology standards
Working across our enterprise technology landscape, including ERP, POS, WMS, eCommerce, CRM, cloud, integration and reporting environments
Partnering with stakeholders across Technology and the wider business to navigate competing priorities and keep solutions moving forward
Supporting testing and implementation to ensure what we deliver solves the problem it was designed to solve and delivers the intended business benefit
Mentoring other analysts, sharing your expertise and helping us continue to lift the standard of analysis and solution design across our Technology team
About You
You're an experienced analyst who enjoys operating at the intersection of business, technology and problem solving. You're comfortable moving between a conversation with a business leader, a deep dive into data and processes, and a technical discussion with an engineer or implementation partner.
You'll bring:
Around 6+ years' experience in Business Analysis, Systems Analysis or Solutions Analysis, including experience operating at a senior level and delivering complex, cross-functional change
Strong experience owning the requirements lifecycle from discovery through to detailed documentation, solution design, testing and implementation




Demonstrated experience creating High Level and Low Level Designs, functional specifications, process models and data flows for enterprise systems
A strong understanding of enterprise systems and how they connect, including APIs, integrations, data flows and master data concepts
Confidence working with SQL and data to investigate problems, validate assumptions and make evidence-based recommendations
Strong analytical instincts and a genuine enjoyment of getting into the detail to solve complex or ambiguous problems
Excellent stakeholder skills, with the c onfidence to facilitate conversations, constructively challenge thinking and influence both technical and non-technical audiences
The ability to assess different solution options and balance business value, technical complexity, risk and long-term supportability
Experience working with vendors and implementation partners, including reviewing and challenging solution designs
Exposure to retail, eCommerce, wholesale or another fast-paced, multi-site consumer business would be highly regarded
Familiarity with platforms such as ERP, POS, WMS, eCommerce and CRM, alongside reporting tools such as Power BI, would be advantageous
A collaborative, accountable approach and the confidence to take ownership, work autonomously and bring others along on the journey
What We Offer
A vibrant, collaborative workplace culture with a supportive and growth driven leadership team
Exclusive staff discounts across our brands, plus access to partner deals and offers through Flare
Free in office parking and generous facilities at our up-to-date, purpose-built Support Office located in Eagle Farm
Learning & Development opportunities - Grow your career with us!
Hybrid working arrangements with flexibility to work from home
Salary sacrificing and novated leasing options
Company paid parental leave
Wellbeing support through Sonder and regular wellness initiatives
Regular social events and team activities
Our Values
Care for Everyone
Here to Help
Make it Work
Better Than Good
Contribute
#J-*****-Ljbffr

📌 Senior Solution Analyst (Queensland)
🏢 Universal Store
📍 Queensland