Officer - Reading, Learning and Community
Yarra Plenty Regional Library Service – Eltham VIC
No experience required
1d ago , from Australian Library and Information Association
The Officer - Reading, Learning & Community role is focused on delivering excellent library services and programs, supported by courteous, effective communication with all customers. You will provide timely assistance using a strong knowledge of library products and services.
You will maintain a high level of customer focus by responding to community needs, supporting promotions, displays, and events, and providing basic reference assistance to encourage library membership and use.
The position involves a range of library operations in a self-service environment, including circulation and collection maintenance duties.
You will contribute positively to the team by supporting daily branch operations, participating in planning, meetings, and training, and advocating for branch and regional development. Above all, you will help strengthen the library as a welcoming place for reading, learning, and community connection.
This position requires a willingness to be trained in delivering Storytime.
What You'll Do
Deliver outstanding customer service and support customers with library products, services and resources.
Provide Readers' Advisory services and promote a love of reading.
Assist with programs, promotions, displays and events that encourage community engagement.
Undertake core library operations,



including circulation and collection maintenance.
Contribute to daily branch operations and support a positive, collaborative team culture.
Deliver Storytimes as part of branch programming.
About You
You are a passionate and customer-focused professional who enjoys connecting people with books, information and opportunities to learn.
You bring:
Excellent customer service and communication skills and experience.
Solid knowledge of library services, collections and resources.
A genuine enthusiasm for reading and Readers' Advisory.
Sound technology skills, including Microsoft Office, email, internet and social media platforms.
Strong attention to detail and experience maintaining library collections.Confidence managing challenging situations professionally, including Occupational Violence and Aggression incidents.
The ability to build positive relationships with people from diverse backgrounds.
Most importantly, you are friendly, adaptable and committed to creating a welcoming and inclusive library experience for everyone.
This position includes some evening and weekend shifts.
*Appointment to this role is subject to a satisfactory National Police Record Check, and Employee Working with Children Check.
Interviews will be given to all eligible employees who fully meet and address the key selection criteria.? Please note that if you do not satisfactorily meet the key selection criteria you may be excluded from interview.
#J-*****-Ljbffr

📌 Officer - Reading, Learning And Community (Melbourne)
🏢 Yarra Plenty Regional Library Service
📍 Melbourne