Job Description
Location: QLD, ACT, VIC, NSW
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Contract Tenure: 18 months
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Work Arrangement: Hybrid
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Security Clearance: NV1
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WE PAY WEEKLY
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Are you an experienced Identity and Access Management professional with a passion for operational excellence, team leadership and delivering reliable digital services at scale?
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We are seeking an EL1 CIAM Operations Team Lead to lead a high-performing Consumer Identity and Access Management (CIAM) Operations team responsible for ensuring the reliability, stability and performance of a critical identity platform supporting a large national organisation.
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This is a leadership role suited to someone who combines robust technical identity management expertise with proven operational management and people leadership capabilities.
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About the Role
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As the CIAM Operations Team Lead, you will lead daily operations of the CIAM platform, ensuring system availability, performance and service excellence for customers and stakeholders.
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You will oversee platform monitoring, incident management, operational reporting, release activities and continuous improvement initiatives, while mentoring and developing a skilled operations team.
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Working closely with technical and business stakeholders, you will drive operational maturity through enhanced observability, improved documentation, automation and process optimisation.
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Key Responsibilities
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Lead and mentor the CIAM Operations team to deliver high-quality operational outcomes.
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Monitor platform health, performance and service availability.
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Manage and coordinate incident response, troubleshooting and resolution activities.
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Lead investigations into complex technical issues, including log analysis and root cause identification.
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Coordinate system releases and operational readiness activities.
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Develop and maintain operational runbooks,



procedures and documentation.
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Drive continuous improvement initiatives to reduce recurring incidents and improve service reliability.
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Enhance monitoring, observability and automation capabilities.
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Build strong collaborative relationships across technology, operations and business teams.
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Provide reporting on operational performance, risks and service outcomes.
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About You
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To be successful in this role, you will demonstrate:
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Strong knowledge of OAuth 2.0, OpenID Connect (OIDC), authentication and authorisation frameworks, token lifecycle management and identity federation.
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Proven experience leading, coaching and developing operational or technical support teams.
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Strong organisational skills with the ability to manage competing priorities and coordinate operational activities effectively.
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Experience developing and maintaining standard operating procedures and operational documentation.
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Excellent stakeholder engagement and relationship management skills.
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A commitment to inclusion and a positive attitude towards people living with disability.
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Highly Regarded Experience
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Supporting high-volume, customer-facing digital services.
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Managing SaaS, cloud-based identity platforms or hybrid environments.
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Working with log analytics, monitoring and observability tools.
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Troubleshooting APIs, REST services, JSON integrations, certificates, secrets and identity federation technologies.
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ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.
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Aboriginal and Torres Strait Islander people are encouraged to apply.

📌 Ciam Service Manager (Victoria)
🏢 Experis Manpowergroup Sp. Z O.O.
📍 Victoria