You'll be the first point of contact for BikeSportz, answering incoming calls, helping customers with everyday questions and keeping our office running smoothly day to day. It's a mix of phone based customer service and administration, working closely with our customer service, warehouse and Accounts teams.
What you'll be responsible for
Reception, Phone & Inbox
Answer incoming calls promptly and professionally, resolving routine enquiries and directing specialist questions to the right person
Monitor shared inboxes and respond to routine emails
Welcome visitors, notify the relevant team member and keep reception tidy
Take accurate messages and follow up any callback commitments
Customer & Order Support
Provide order status, delivery tracking and stock ETAs
Coordinate click and collect orders, including customer notifications and follow-up
Enter manual and approved promotional orders, checking pricing, codes and account details
Process payments, including EFTPOS and freight charges, and follow up backorders with the team
Warehouse & Delivery Coordination
Work with the warehouse team to chase delayed, incomplete or flagged orders
Track down what's holding an order up and keep customers updated
Log missing, incorrect or damaged delivery enquiries and hand them to the right person
Accounts Support
Update customer account details and help with copies of invoices,



statements and receipts
Support customers through credit hold enquiries, escalating anything complex to Accounts
Assist with basic payment enquiries and data entry for the Accounts team
Showroom & Office Coordination
Restock and present product in the showroom, reporting low stock or damage
Organise office and kitchen supplies, team lunches and events
Handle approved flight bookings and general administrative support as needed
About you
A confident, friendly phone manner and genuine enjoyment of helping people
Strong organisation and follow-through across calls, emails and admin tasks without losing track of what's outstanding
Comfort with computer systems, data entry and everyday office software
Experience in customer service, reception or sales administration (cycling industry experience is not required)
Life at BikeSportz
Supportive, collaborative team workplace
Free coffee, fresh fruit and regular team lunches
Exposure to a well established brand portfolio and a close knit team
Proud to be Great Place to Work® Certified
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📌 Customer Service And Office Coordinator (Melbourne)
🏢 Bikesportz Imports
📍 Melbourne