We are currently seeking two experienced
Customer Service Support Officers
to join a busy seasonal customer service operation supporting the launch and sale of a popular annual Australian publication.
This is a hands-on customer service role where you will assist customers with enquiries, orders, payments and online purchases, while ensuring a high level of service and accuracy throughout a busy seasonal period.
Responsibilities:
Respond to customer enquiries via phone and email
Process customer orders and sales transactions
Assist customers with online ordering and self-service options
Process BPAY and other payment-related enquiries
Manage returned-to-sender orders and customer follow-up
Record and categorise enquiries accurately within the CRM
Provide clear and professional information to customers
Identify and elevate recurring issues or complex enquiries
Share knowledge and information with other team members
Assist with improving customer service processes
Maintain accurate records and ensure customer information is handled appropriately
About You:
You will be an experienced customer service skilled who enjoys working in a busy environment and providing a high standard of service.
To be successful, you will have:
Previous experience in customer service, ideally within a high-volume or call centre environment
Excellent verbal and written communication skills




Strong administration and organisational skills
Excellent attention to detail and accuracy
The ability to learn new systems and processes quickly
Confidence using Microsoft Office and computer-based systems
The ability to manage competing priorities and work independently
A positive, team-focused and customer-oriented approach
Experience using a CRM, particularly Microsoft Dynamics, will be highly regarded.
About the Organisation:
Join a prominent Australian organisation providing important services and information to the community. You will be part of a professional team supporting a busy seasonal customer service operation during the launch and sales period of a well-known annual publication.
The Next Step:
To be successful, you must be willing to obtain a clear National Police Check and have unrestricted Australian working rights.
We welcome and encourage applications from people with disabilities and are committed to providing a supportive and inclusive workplace.
Reference number: NB*****
Dixon Appointments values diversity and inclusion and is committed to providing a safe, inclusive and barrier-free recruitment experience. Please indicate your preferred method of communication in your application, and please let us know if you require any adjustments when dealing with us.
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📌 Customer Service Support Officer (Melbourne)
🏢 Dixon Appointments
📍 Melbourne