Sr. Network Support Engineer, Leo Networking Software
Job ID: ******** | Amazon Kuiper Australia Pty Ltd
Amazon Leo is Amazon's Low Earth Orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses, and government agencies, Amazon Leo will serve people and organizations operating in locations without reliable connectivity.
Key job responsibilities
Respond to and elevate network-related incidents in a timely manner, diagnosing and troubleshooting network issues including connectivity problems, performance degradation, and security concerns
Support deployment and onboarding of network capabilities across geographic regions, assisting in the monitoring, testing, and reporting of current network infrastructure including satellites, gateway sites, and points of presence
Monitor and investigate network performance to ensure maximum efficiency and operational uptime for customers
Build and enhance tools, develop best practices, and refine operational procedures to measurably improve network operations
Manage severity 2 and 3 tickets while attending on-call rotations during business hours and weekends
Lead and mentor other Network Support Engineers with network issue diagnosis and operating procedures
Collaborate with cross-functional teams including network, software, and security engineers
Export Control License: This position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazon's ability to apply for and obtain an export control license on your behalf.
Basic Qualifications
6+ years of technical support experience
Experience with network engineering for large-scale networks,



including diagnosing network impacting issues
Knowledge of internet fundamentals and cloud computing concepts
Bachelor's degree in electrical engineering, computer engineering, or equivalent, or experience with networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related) at an advanced level
Preferred Qualifications
Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP), or experience in SQL Server/MySQL and experience with automation and any version control tools
Experience dealing effectively with customers during problem resolution and operating efficiently under pressure, or experience driving collaborative projects from conception to delivery
Experience with satellite-based telecommunication networking
Acknowledgement of country
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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📌 Sr. Network Support Engineer, Leo Networking Software (New South Wales)
🏢 Amazon
📍 New South Wales