As an Administration Assistant, you will play an important role in the day-to-day operation of the clinic and will often be the first point of contact for children, families, therapists and external stakeholders at Kids Therapy Clinics Australia, a multidisciplinary paediatric therapy clinic supporting children and families across South-West Sydney.
Key responsibilities
Greeting children, parents and visitors and providing a warm and professional reception experience
Answering incoming telephone calls and responding to general enquiries
Managing client appointments, therapist calendars and clinic schedules
Booking, confirming, rescheduling and cancelling appointments
Responding to emails and maintaining professional communication with families
Creating and maintaining client files and ensuring information is accurately recorded
Processing referrals, intake documentation and service-related paperwork
Assisting with NDIS participant administration, service agreements and funding information
Processing payments, invoices and general billing enquiries
Scanning, filing, uploading and maintaining confidential client documentation
About you
Previous experience in administration, reception or customer service
Excellent verbal and written communication skills
Strong organisational and time-management skills
Confidence managing multiple priorities in a busy environment




Excellent attention to detail and accuracyStrong computer skills, including Microsoft Office and email
A professional and compassionate approach when communicating with families
The ability to maintain confidentiality when handling sensitive client information
Initiative and the ability to work independently while also contributing to a team
Reliable attendance and a strong work ethic
A current WWCC and National Criminal History Check (within last 6 months) required.
About us
Kids Therapy Clinics Australia (KTC) is a growing multidisciplinary paediatric therapy clinic supporting children and families across South-West Sydney. Our team provides a range of allied health and developmental services within a modern, professional and family-focused clinical workplace.
Monday-to-Friday hours
A modern, purpose-designed clinic environment
A friendly and supportive multidisciplinary team
A varied role with opportunities to develop your administrative skills
Training and support to learn our systems and processes
Exposure to the allied health and NDIS sectors
Opportunities for professional growth as the organisation continues to expand
A rewarding workplace where your role directly supports children and families accessing important therapy services
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📌 Administrative Assistant (New South Wales)
🏢 Kids Therapy Clinics
📍 New South Wales