Job Description
Service Coordinator – Victoria
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Accord Care – Victoria Branch
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Melbourne & Greater Melbourne | Hybrid Role
n Full-Time Position
n $95,000 – $100,000 + Superannuation
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About Accord Care
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ACCORD CARE is a trusted provider of person-centred disability support services to NDIS participants across Australia. We are committed to empowering people living with disability to live fulfilling, independent and meaningful lives through high-quality, tailored supports.
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Our services include Supported Independent Living (SIL), Specialist Disability Accommodation (SDA), in-home care, community participation, short-term accommodation and community nursing.
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We support participants with a range of needs, including complex and high-intensity support requirements, with a strong focus on safety, dignity, inclusion, quality outcomes and continuous improvement.
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About the Role
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We are seeking an experienced and confident Service Coordinator to join our growing Victorian team.
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This is a key operational and leadership role responsible for overseeing the day-to-day delivery of disability support services across multiple locations, with a strong focus on Supported Independent Living (SIL).
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The successful candidate will have proven experience coordinating services for participants with complex and high-intensity support needs and leading, mentoring and managing teams of Disability Support Workers.
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The role will involve regular travel across our Victorian services, particularly throughout Melbourne's South, South-East and Eastern regions, including locations such as Cranbourne East, Mordialloc, Braybrook, Frankston and Ferntree Gully.
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We are looking for a resilient, organised and solutions-focused disability services professional who is confident managing complex service environments and leading teams.
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Key Responsibilities
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Service Coordination & Operational Support
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Oversee the day-to-day delivery of multiple disability support services, primarily Supported Independent Living (SIL) services.
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Ensure services are delivered safely, consistently and in accordance with participant plans, organisational requirements and NDIS standards.
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Monitor service delivery, identify risks and proactively resolve operational issues.
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Ensure appropriate staffing, workforce coverage and continuity of support.
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Support participant intake, onboarding and transitions into services.
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Work closely with rostering and operational teams to maintain appropriate staffing levels and service continuity.
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Leadership & Team Management
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Lead, mentor and coach Disability Support Worker teams.
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Provide regular guidance, supervision and feedback to frontline staff.
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Ensure staff understand participant-specific support requirements, risks and expectations.
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Monitor staff performance and address performance concerns appropriately.
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Identify training, development and competency requirements.
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Promote accountability, professionalism and a strong person-centred culture.
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Support teams to effectively manage challenging situations, behaviours of concern and complex participant needs.
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Participant & Stakeholder Support
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Build strong and respectful relationships with participants, families and support networks.
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Ensure participant needs, preferences, rights and NDIS goals remain central to service delivery.
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Respond to participant concerns, feedback and changing support needs.
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Liaise with families, guardians, Support Coordinators, allied health professionals and other service providers.
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Participate in participant reviews, case meetings, service planning and transition meetings.
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Work collaboratively with clinical and allied health professionals where participants have complex or high-intensity support requirements.
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Compliance, Documentation & Quality Assurance
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Maintain accurate documentation, including progress notes, care plans, incident reports and risk assessments.
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Ensure services comply with NDIS Practice Standards, organisational policies and relevant guidelines.
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Conduct regular service reviews and participate in audits, incident reviews and corrective actions.
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Identify compliance gaps and contribute to continuous improvement initiatives.
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Ensure required reporting and documentation is completed accurately and within required timeframes.
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Monitor service delivery against participant plans and organisational quality standards.
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About You
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You are an experienced disability services professional with a strong understanding of high-intensity and complex support environments.
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You have hands-on experience coordinating disability services, leading teams of support workers and ensuring participants receive secure, consistent and person-centred support.
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You are confident managing staff, resolving operational issues, identifying risks and working collaboratively with clinical and allied health professionals.
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You are resilient, organised and comfortable working autonomously in a fast-paced environment where participant and service requirements can change quickly.
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Essential Requirements
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Minimum 3 years' experience in a Service Coordinator, Team Leader, Service Manager or similar leadership/management role within the disability sector.
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Minimum 4 years' experience within the disability,



mental health or community services sector.
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Demonstrated experience managing Supported Independent Living (SIL) or similar disability support services.
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Demonstrated experience coordinating services for participants with complex and high-intensity support needs.
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Demonstrated experience leading, mentoring and managing teams of Disability Support Workers supporting participants with high-intensity needs.
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Strong understanding of high-intensity disability supports, participant risks and complex support environments.
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Experience supporting participants with complex physical, behavioural, mental health and/or health-related needs.
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Demonstrated experience managing staff performance, capability and team development.
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Experience working with families, Support Coordinators, allied health professionals and other stakeholders.
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Understanding of NDIS requirements, compliance and quality standards.
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Strong communication, documentation, organisational and problem-solving skills.
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Ability to manage incidents, risks, challenging situations and competing priorities.
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Ability to work autonomously and travel between Victorian service locations.
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Current NDIS Worker Screening Check.
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Current Working with Children Check.
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Current Australian driver's licence.
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Highly Desirable
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Clinical background or previous nursing experience.
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Good understanding of nursing/clinical concepts and health-related support needs.
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Experience working alongside nurses, allied health professionals and clinical teams.
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Experience with medication support, clinical documentation or health-related care coordination.
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Experience supporting participants with complex behaviours and/or mental health needs.
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Experience conducting service audits, quality reviews or continuous improvement activities.
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What Accord Care Can Offer You
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$85,000 – $95,000 + Superannuation, depending on experience and qualifications.
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Company vehicle for work-related travel.
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Laptop and mobile phone.
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Hybrid working arrangements.
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Opportunity to work autonomously and take ownership of your services.
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Join a growing and purpose-driven NDIS organisation.
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Supportive and collaborative leadership team.
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Opportunity to make a meaningful difference in the lives of people living with disability.
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Career development opportunities within a growing national organisation.
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Ready to Make a Difference?
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If you have proven experience coordinating disability services, managing high-intensity support environments and leading teams of Disability Support Workers, we would love to hear from you.
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Join Accord Care and play a key role in ensuring our Victorian services deliver safe, consistent, high-quality and person-centred support.

📌 Service Coordinator (Ndis)-Victoria
🏢 Accordcare
📍 Victoria