Job Description
The Bonobo by Raesis Byron Bay's newest luxury hotel-apartment destination, combining the privacy and space of premium apartments with the service and atmosphere of a 5-star hotel.
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Located in the heart of Byron Bay, The Bonobo features 74 luxury accommodation offerings, a vibrant food and beverage program, wellness experiences, retail spaces, rooftop pool facilities, and the renowned hospitality standards synonymous with the Raes brand.
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We're looking for an enthusiastic, reliable, and guest-focused Overnight Host to join our Guest Services team.
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About The Role
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The Overnight Manager is a key member of the Guest Services team, responsible for supporting all aspects of the guest experience during overnight operations ******pm to 6.30am). This role assists across multiple departments as required, including Front Office, Food & Beverage, and Housekeeping, ensuring seamless service delivery and maintaining the highest standards of guest satisfaction.
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Key Responsibilities
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Guest Service & Experience
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Represent The Bonobo in a professional, courteous, and welcoming manner at all times.
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Deliver exceptional guest service with a high level of attention to detail.
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Respond promptly and professionally to guest enquiries, requests, and concerns.
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Build strong knowledge of the hotel's facilities, services, and local area to assist guests effectively.
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Absorb guest feedback and complaints with empathy and professionalism, ensuring handover to Manager for a resolution.
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Maintain confidentiality and protect the privacy and security of all guests.
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Respond promptly to building-related incidents and guest concerns, ensuring explicit communication with relevant departments.
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Safety, Security & Compliance
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Follow all the company's safety, emergency,



security, and workplace procedures.
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Respond appropriately to safety, security, and emergency incidents.
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Conduct regular hotel security patrols and complete property-wide security checks throughout the shift.
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Ensure all emergency routes, exits, and access points remain clear and compliant at all times.
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Report maintenance, safety, and security concerns promptly to the appropriate department.
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Adhere to all company policies, procedures, and standards.
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Maintain high standards of cleanliness and presentation throughout the hotel.
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Perform cleaning duties in restaurant, public, and back-of-house areas in accordance with company standards.
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Assist in maintaining guest-facing and operational areas to ensure a consistently exceptional presentation.
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Work collaboratively with Housekeeping, Front Office, and Security teams to uphold hotel standards.
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Food & Beverage Support
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Demonstrate a sound understanding of food safety and hygiene practices, ensuring compliance with all relevant policies and procedures.
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Take and deliver room service orders accurately and efficiently, ensuring exceptional guest service standards are maintained.
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Assist with Food & Beverage operations as required during overnight service periods.
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Maintain cleanliness and presentation standards within food service areas.
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Experience and Qualifications
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Experience in customer-facing roles within hospitality, accommodation, tourism, or related service industries.
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Demonstrated experience delivering exceptional customer service and creating positive guest experiences.
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Experience handling guest enquiries, requests, complaints, and incident resolution in a professional manner.
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Experience working collaboratively with multiple departments to ensure seamless operations and service delivery.
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Experience in cleaning, facilities, security, or property maintenance functions.
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Experience within hotels, serviced apartments, mixed-use developments, or commercial properties is highly desirable.
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Skills & Attributes
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Strong customer service focus with the ability to anticipate and respond to guest needs.
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Intermediate to advance level of english speaking
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Excellent problem-solving skills with the ability to identify practical solutions and take initiative.
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Ability to remain calm, professional, and effective when working under pressure.
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Strong verbal and written communication skills.
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Collaborative and team-oriented approach, with the ability to work effectively across multiple departments.
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High attention to detail and commitment to maintaining quality standards.
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Ability to work independently and manage competing priorities during overnight operations.
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Professional presentation and a positive, approachable attitude.
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Understanding of workplace health and safety, security, and emergency procedures.
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Why Join us?
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Work with a premium hospitality brand in the heart of Byron Bay.
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Be part of an exciting new luxury hotel opening.
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Opportunities for growth and career development.
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📌 Overnight Manager (Byron Bay)
🏢 Rae's on Wategos
📍 Byron Bay