Experienced Showroom Coordinator / Consultant
Full-Time | Blackburn, Melbourne VIC
Location: BASED AT BLACKBURN and Occassionally MOONEE PONDS and BAYSWATER.
Direct Kitchens Company began in ****, during this time we have become a leader kitchen company providing Custom-Made High-End Kitchens all over Melbourne.
We are looking for an experienced, organised and confident
Showroom Coordinator / Consultant
to join our team.
This is a hands-on coordination role with responsibility for the
day-to-day operation of our showrooms, management and support of showroom staff, customer enquiry management and maintaining a high standard of customer service and maintaining Direct Kitchens CRM.
We are looking for someone with proven experience coordinating people and operations who is comfortable taking ownership, providing direction and working closely with management, attend events held by suppliers and Direct Kitchens.
About the Role
As our
Showroom Coordinator
, you will be responsible for helping ensure our showroom team operates effectively and customers receive a consistent and professional experience.
You will coordinate staff, monitor customer enquiries and follow-ups, assist with rostering and daily priorities, support the showroom team and act as an important link between showroom consultants, designers and management.
This is a hands-on position. You will work directly with customers as a
Showroom Consultant
when required, so robust customer service and communication skills are equally important.
Showroom Coordinator Duties
Coordinate the day-to-day operation of our showrooms
Supervise, support and provide direction to showroom consultants
Coordinate staff rosters and ensure appropriate showroom coverage
Organise daily priorities and delegate responsibilities where required
Monitor customer enquiries,



appointments and outstanding follow-ups
Assist with training, onboarding and development of showroom staff
Coordinate communication between showroom consultants, designers and management
Maintain accurate showroom records and reporting
Ensure showroom displays, samples and customer areas are organised and professionally presented
Take ownership of day-to-day showroom operations and elevate matters to management when necessary
Showroom Consultant Duties
Understand customers' renovation needs and project requirements
Explain Direct Kitchens' products, services and renovation process
Qualify customer enquiries and collect relevant project information
Arrange appointments with our design team
Assist customers with showroom products, finishes and general information
Provide a professional and welcoming customer experience
Skills & Experience
Previous team coordination, supervisory or management experience is required for this position.
Proven experience coordinating, supervising or managing a customer-facing team (essential)
Excellent communication and interpersonal skills
Previous experience in kitchens, cabinetry, or related industries (preferred but not essential)
Excellent organisation and time-management skills
Ability to learn new products, systems and processes
Previous experience within a
showroom, retail, sales or customer service environment
will be highly regarded.
Experience within the
kitchen, cabinetry, building, renovation or interior design industry
would be an advantage but is not essential.
Why Join Us?
Establish Melbourne kitchen company with over 40 years of experience
Learn about kitchens, cabinetry and home renovations
Varied customer-facing role
Work in a supportive and friendly team environment
Learn about kitchens, cabinetry and the renovation industry
Opportunities for growth and career progress
#J-*****-Ljbffr

📌 Experienced Showroom Coordinator / Consultant (Melbourne)
🏢 Direct Kitchens
📍 Melbourne