Mimosa Homes is Victoria's award-winning new home builder company committed to producing quality homes tailored to the needs of our customers.
We offer beautiful and affordable quality homes, along with a stress-free building experience for our clients whether they be first home buyers, property investors or families. Our team understands that a new home is a big investment, so we want to make the experience enjoyable and rewarding. We deliver an honest, reliable and trustworthy service throughout our building process.
For further details, please visit our website at /
About the role
We are currently seeking a full time
Customer Service Officer
to join our on‐site team!
This role is required to efficiently and effectively coordinate the administration process of Mimosa Homes' customers throughout the entire build process and communicate with clients on a regular basis to keep them informed of progress on their home.
Some of the key responsibilities include
Provide communication with clients through all means necessary to keep them informed throughout the entire build process
Ensure clients are contacted at least once a week for all on-site titled jobs
Provide clients with fortnightly construction progress updates
Liaise with clients in a professional and positive manner at all times
Ensure all jobs are up to date in our software system and that all communications are logged
Coordinate and book customer appointments and site inspections
Liaise with Operational and Construction teams to ensure customers are well informed at all times with the correct information
Liaise with relevant Building Surveyor to ensure all certificates are received and approved
Attend weekly department meetings to report on results and action any items as required
Meet targets and Key Performance Indicators (KPI's) as set out by the Building Manager
Support the Construction department as required
To be considered, you should possess




Previous experience in a similar role is desirable
Experience in the Construction industry is highly regarded
Exposure to Companion software is advantageous
The ability to work alone and as part of a team
Professional presentation skills
Excellent written and verbal communication skills and ability to engage in verbal interaction with clients
Solid work ethic and attention to detail
Exceptional organisation and time management skills and ability to meet deadlines
In return, the successful candidate will receive
Advancement opportunities, working with Victoria's award-winning new home builder company.
A dynamic team culture where our people produce excellent results.
A supportive workplace culture where great work is recognized and rewarded.
Please note, only shortlisted candidates will be contacted.
Your application will include the following questions:
How many years' experience do you have as a Customer Service Representative?
Do you have experience in administration?
What's your expected annual base salary?
How many years' experience do you have in the construction industry?
How much notice are you required to give your current employer?
Do you have customer service experience?
Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a Customer Service Support Officer?
Mimosa Homes is your premier building company based in Melbourne's west.
At Mimosa Homes, we pride ourselves on being your premier home builder in and around Melbourne's North and Western suburbs. Whether you're looking for an architecturally designed new home with flexible floorplans, or you're interested in finding out more about the many different fixed price house and land packages that we have available to meet your needs, you've definitely come to the right place
Source: This is an extract from the company's own website.
HOUSE AND LAND PACKAGES IN MELBOURNE
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📌 Customer Service Officer (Melbourne)
🏢 Mimosa Homes
📍 Melbourne