Provides customer service and business support services, managing requests and enquiries from Library customers and other stakeholders to contribute to the efficient provision of a core business service to Council's customers. The position also collaborates with business units, providing specialist operational support, developing relationships to enhance service delivery, and managing key information or systems to facilitate the delivery of business objectives and meet user and customer needs.
Essential
Need a motivated professional to provide an efficient and effective library and information service to meet the needs of the community across our 5 libraries – Whitlam Library Cabramatta, Fairfield Library, Bonnyrigg Library, Wetherill Park and Smithfield Community Library.
Have strong communication and interpersonal skills with the ability to establish and maintain effective working and customer relationships.
Perform customer service duties with a focus on creating a positive customer experience outcome.
Apply initiative, be a solid team player and problem solve on issues encountered in day-to-day activities and in the response to customers' requests and issues to determine and implement an appropriate course of action.
Have administration skills to manage and maintain information and library management systems.
Be required to work within a library roster,



including evening and weekends.
Have a Certificate III in Library and Information Services as a minimum.
Applicants must have the right to work in Australia and may be required to undertake a national police clearance as part of the recruitment process.
Applicants must be prepared to undergo a medical examination at Council's expense.
Salary & Employment Conditions
Temporary parental leave relief position for a period of 12months, 70 hours per fortnight
This position is a Grade 3, salary range is $71,173 p.a. with progression to $78,560 p.a. on demonstrated competencies, with performance progression to $83,373 p.a., plus 12% Super
A penalty rate in lieu of weekend work
A uniform is provided
FURTHER CONTACTS:
Enquiries regarding the position should be directed to Alix Nham on ********* or a position description is available by contacting Sharon Allard on *********
CLOSING DATE:
Applications close at 11:59pm, 11 October ****
Fairfield City Council is a smoke-free workplace and is an EEO employer. As an inclusive workplace, we support reasonable workplace adjustment. If you do require an adjustment during the recruitment process, please notify us on your application form.
PO BOX 21 BRADLEY CUTTS
FAIRFIELD NSW **** GENERAL MANAGER
#J-*****-Ljbffr

📌 Senior Library Assistant (Temporary Full-Time) (Melbourne)
🏢 Fairfield City Council
📍 Melbourne