Job Description
Kickstart your career or take the next step with Hastings Deering - where our people build something BIGGER.
n
We're looking for an experienced Service Coordinator / Advisor to join our team in Cairns and take ownership of a fast-paced, customer-focused service environment. From coordinating schedules and quotations to managing invoicing and customer communications, you'll be at the heart of delivering exceptional service outcomes. This is a Permanent, Monday to Friday role.
n
Who are we and why work with us?
n
Hastings Deering is proud to be one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat® products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine.
n
We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia.
n
When you join our team at Hastings Deering, you'll benefit from:
n
n
Market-competitive salary & Security - A rewarding salary package with yearly reviews, along with a range of benefits designed to support your health, well-being, and financial security.
n
Training & Career Development - Opportunities for training, mentorship, and career development specific to your role.
n
Secure & Long-Term Career - Benefit from the security of a stable, long-term position at Hastings Deering, offering you peace of mind and the opportunity to build a rewarding career.
n
Innovation & Improvement - We drive continuous improvement through dedicated initiatives, foster inclusivity with gender/culture work groups and embrace technological advancements to stay at the forefront of our industry.
n
Health & Wellbeing Support - Dedicated programs and utilities to support your physical, mental, and financial health,



such as our Employee Assistance Program, free health checks, and discounted private health insurance.
n
Team & Culture - Join a tight-knit team where collaboration thrives, with regular staying connected lunches, team BBQs, and an active social group that fosters a positive and engaging work environment.
n
Insurance Benefits - Salary continuance insurance.
n
n
What you'll be doing:
n
As a Service Coordinator / Advisor at Hastings Deering, you will:
n
n
Build strong customer relationships and communication - act as the primary operational contact for customers, providing proactive updates, managing enquiries, and ensuring customer requirements are understood and delivered.
n
Deliver quality service and customer outcomes - provide high-quality, cost-effective support that meets customer expectations while maintaining a strong focus on service excellence and customer satisfaction.
n
Coordinate scheduling, workflow and job completion - organise service activities, monitor WIP, support resource planning, and ensure jobs are completed, documented, closed, and invoiced efficiently.
n
Manage quotations, parts procurement and invoicing - prepare accurate estimates and quotations, coordinate parts ordering, and ensure all labour, parts, and miscellaneous charges are accurately captured for customer billing.
n
Maintain accurate systems, records and financial transactions - manage service documentation, customer records, AX transactions, labour coding, and financial data to ensure compliance, reporting accuracy, and timely payment.
n
Monitor performance, risk and compliance - oversee job quality, efficiency,



rework, write-offs, goodwill requests, customer disputes, and commercial risks, escalating issues where required.
n
Support operational excellence - collaborate with customers, vendors, supervisors, Foremen, and Leading Hands to reduce administrative burden, improve service delivery, and achieve business objectives.
n
Drive continuous improvement - contribute to process improvement initiatives, operational efficiencies, and business performance outcomes through active participation and problem solving.
n
n
What you'll need:
n
A successful teammate will have experience in:
n
n
Strong organisational and time-management skills - with the ability to prioritise competing tasks and meet deadlines in a rapid-paced environment.
n
Excellent written and verbal communication skills - enabling effective engagement with customers, technicians, suppliers, and internal stakeholders.
n
A professional and customer-focused approach - with a commitment to delivering exceptional service and building positive relationships.
n
Well-developed computer skills - including proficiency in Microsoft Office applications and the ability to learn new systems quickly.
n
The ability to manage multiple priorities simultaneously - while maintaining accuracy, attention to detail, and high service standards.
n
Strong problem-solving and decision-making capabilities - with the confidence to identify issues, investigate solutions, and achieve positive outcomes.
n
Experience with CRM, ERP, or service management systems - highly regarded, particularly within a service, maintenance, or operational environment.
n
n
Hastings Deering follows a Pre-Employment Process for all successful applicants, which includes two employment references, a National Police Check and a medical assessment. These checks are essential to your application, and your Talent Acquisition Partner will support you through the process.

📌 Service Coordinator / Advisor (Queensland)
🏢 Hastings Deering
📍 Queensland