Kalgin Global Logistics is seeking a talented and driven Solutions Specialist to join our growing Solutions team. This role is central to how we run, support and continuously improve CargoWise across the Kalgin Group. You will work closely with Kalgin branches and teams to support how the business engages with our core software, and ensuring our processes and systems are aligned . Over time, this role will also play a key part in leading major system initiatives across the business.
Key responsibilities
Providing day-to-day support and training to the team on CargoWise.
Identifying opportunities to optimise system workflows and configurations to meet business needs.
Delivering training sessions on new and existing CargoWise functionality and best practices.
Developing and maintaining user guides, training materials, and FAQ documents.
Developing and maintaining automated workflows and tasks across all branches and teams.
Supporting Cargowise-linked products, including long-term support for new solutions rolled out.
Helping develop standard operating procedures (SOPs) for CargoWise processes.
Working with our software providers on new features and ongoing improvements to the systems we use.
Liaising with our software provider on support tickets, release notes, and testing new system updates before rollout.




Exploring new technologies such as AI and proposing innovative solutions to improve how the business operates.
About you
Strong knowledge of CargoWise forwarding modules
Operational experience in freight forwarding (minimum 2–3 years)
Strong problem-solving abilities and excellent attention to detail
Track record of finding new and better ways to optimise processes
Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users
Self-learner who is adaptable and open to change
Ability to work both independently and collaboratively in a fast-paced environment
About us
Established in Sydney in ****, we are an Australian owned international logistics company with 8 offices in four countries and a successful brand spanning over 35 years. We provide the full range of logistics services to a global client base including full import & export freight forwarding & customs consultancy. With Kalgin you will be joining a dynamic team with a single focus on being a market leader. We are actively embracing change and recent technologies, including data, automation and AI, to evolve how we operate and improve the customer experience.
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📌 Cargowise Support Specialist (Victoria)
🏢 Kalgin Global Logistics
📍 Victoria