The Governance & Capability Lead supports the development of organisational capability, operational consistency and continuous improvement across Next Green Group and Next Business Energy. Working across multiple business functions, the role assists with the development of training materials, procedures, work instructions, and governance documentation while supporting business improvement, transformation, and regulatory compliance activities. The role provides an opportunity to develop practical experience across governance, compliance, risk, customer outcomes, and operational improvement within a growing energy business.
Key responsibilities
Support the development and maintenance of procedures, work instructions, and guidance materials
Assist in identifying opportunities to improve business processes, operational consistency, and customer outcomes
Support the implementation and continuous improvement of governance frameworks and scalable business practices
Assist with governance documentation, record management and improvement activities arising from reviews, incidents, complaints, and business change
Develop and maintain learning materials, training resources, and capability programs
Assist with onboarding and role-based learning pathways
Support the delivery of training sessions, workshops, and awareness activities
Help identify training needs and maintain training records and capability documentation
Support process improvement, transformation, and system implementation initiatives




Assist with the implementation of new processes and operational controls
About you
Experience in energy, utilities, or another regulated industry (essential)
Experience developing procedures, work instructions, training materials, or similar operational documentation (essential)
Exposure to governance, risk, compliance, project delivery, or transformation activities (essential)
Strong organisational and stakeholder engagement skills
Ability to manage competing priorities and work collaboratively across different business functions
Experience in training, capability development, or onboarding (desirable)
Experience in process improvement, operations, quality assurance, or customer service (desirable)
About us
Next Green Group and Next Business Energy are seeking a motivated and proactive Governance & Capability Lead to support the continued growth and maturity of the Group. The role offers the opportunity to build a broad and valuable skill set while working across governance, compliance, risk, capability development, customer outcomes, and business transformation initiatives.
Opportunities for career progression and growth within the business
Access to training, education, and career development programs
Exposure to a broad range of business functions, projects, and strategic initiatives
Employee Assistance Program to support health and wellbeing
Employee energy discounts
Mobile phone subsidy or allowance, where applicable
Gym or wellbeing subsidies, where applicable
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📌 Governance & Capability Lead (Melbourne)
🏢 Next Green Group
📍 Melbourne