Service Co-ordinator | Customer Service & Scheduling
We're a fast-growing
property services business
working closely with
property management teams
across Melbourne.
We're looking for an experienced
operator
with strong
operations
and
customer excellence
skills to step into a hands‐on role overseeing
operations, scheduling, and customer service
.
This is a role focused on
delivery, structure, and client experience
.
Fixer Group | Property Services | Melbourne | Full-Time (Location: Highett VIC)
We're a fast-growing
property services business
working closely with
property management teams
across Melbourne.
We're looking for an experienced
operator
with strong
operations
and
customer excellence
skills to step into a hands‐on role overseeing
operations, scheduling, and customer service
.
This is a role focused on
delivery, structure, and client experience
.
About Fixer Group
Fixer Group is a fast-growing, Melbourne-based property services business providing gas, electrical, heating & cooling, appliance repair, and rental safety compliance services.
We work primarily with residential property managers, landlords, and private clients, offering a simple, end‐to‐end solution where compliance, quality, and communication actually matter.
Our focus is on doing things properly and treat every home 'just like Mum's'.
Our qualified technicians, clear reporting, fair pricing, and systems make life easier for both our clients and our team. We're growing quickly, but we're deliberate about how we grow, investing in people, training, and processes rather than cutting corners.
If you're coming from property management, trade sevices or a related industry, you'll feel right at home without the stress of managing arrears or constant tenant conflict. If you're coming from a customer service or ops‐related role,



you'll be able to use best practices and implement excellence.
Here, you can make a difference and reverse engineer your experience so we can do things 'the right and best way'!
We're building a business people want to stay with long‐term, and we're looking for team members who care about
standards
,
ownership
, and
high performance.
About the Role
As
Service Co‐ordinator
, you will own your portfolio in the engine room of the business.
You'll be responsible for keeping the day‐to‐day operation running smoothly and making sure our
property management clients
get consistent, reliable service.
Key responsibilities include:
Managing scheduling of the trades
Overseeing scheduling, job flow and service delivery
Managing and supporting the customer service/scheduling team
Improving systems, processes and turnaround times
Monitoring KPIs around jobs, response times and client satisfaction
Increase client satisfaction and build real relationships with great people
Managing warehouse stock and purchasing materials
You will work closely with senior leadership and have
real influence
over how the business scales.
About You
This role suits someone who has:
Who can work
quick
in a fast‐paced dynamic enviornment
Senior experience in
property management
,
operations, customer service
or
team leadership
Strong understanding of how
PM departments operate
Confidence in dealing with managers and agency leaders
Strong
attention to detail
A practical,
organised,
and solutions‐focused approach
Experience leading people and improving workflows
You don't need trade experience — we'll train you on our services.
What We Offer
Full‐time, Monday–Friday role
Competitive salary based on experience
Stable, growing business with clear career progression
Leadership role with real input into how the business runs
Supportive team and professional environment
#J-*****-Ljbffr

📌 Service Co-Ordinator | Customer Service & Scheduling (Melbourne)
🏢 Fixer Group
📍 Melbourne