Job Description
n
Are you detail-oriented, tech-savvy and passionate about optimising systems?
n
Do you enjoy solving problems, improving processes and supporting users to get the most out of technology?
n
Because at CBN, we're looking for someone who can take ownership of our Salesforce platform – driving efficiency, supporting users and helping us get the most out of our technology ecosystem.
n
About CBN
n
At Community Broker Network, we're not just supporting insurance businesses – we're shaping the future of the industry. As Australia's largest network of general insurance authorised representatives, we empower over 300 businesses and 1,000 employees across the country.
n
Our team offers market access, technology, education, marketing, HR, business advice, and more, supporting brokers from Perth to Cairns.
n
We're a certified Outstanding Place to Work with an incredible culture, and a genuine commitment to helping our people grow.
n
Our values:
n
We Listen (Understand)
n
We Achieve (Accomplish)
n
We Are One (Together)
n
Purpose of the Role
n
This is not just a system administration role – it's an opportunity to play a critical part in how our business operates and grows.
n
As a Salesforce Administrator, you'll be responsible for maintaining, improving and supporting our Salesforce platform. You'll work closely with stakeholders across the business to ensure the system is optimised, user-friendly and aligned to business needs.
n
✨ What You'll Do
n
n
Administer and maintain the Salesforce platform, ensuring optimal performance and data integrity
n
Manage user access, profiles, roles and permissions
n
Configure workflows, automations, reports and dashboards to support business operations
n
Support users by troubleshooting issues, answering queries and providing guidance
n




Collaborate with internal teams to gather requirements and implement system enhancements
n
Maintain data quality through regular audits, cleansing and governance processes
n
Assist with system integrations, updates and releases
n
Create and maintain documentation, training materials and user guides
n
Support continuous improvement initiatives to enhance efficiency and user experience
n
n
What You'll Bring
n
You'll thrive in this role if you're analytical, proactive and enjoy solving problems. You bring:
n
n
Previous experience as a Salesforce Administrator, 3+ years
n
Salesforce Administrator Certification required
n
Strong understanding of Salesforce functionality, reporting and automation tools
n
Experience managing users, permissions and system configurations
n
Excellent problem-solving and troubleshooting skills
n
Strong attention to detail and data accuracy
n
Ability to translate business needs into system solutions
n
Strong communication skills and ability to support non-technical users
n
A proactive mindset with a focus on continuous improvement
n
Experience with Omnichannel preferred
n
n
Our Awesome Benefits!
n
At CBN, we genuinely care about our people – and it shows. Here's what you'll enjoy:
n
Great Place to Work certified
n
Hybrid working flexibility – 3 days in the office, 2 days at home
n
???? Wellbeing allowance
n
???? Mental health days & birthday leave
n
Competitive salaries
n
Study support & professional development opportunities
n
Incentive & bonus plan
n
Paid parental leave
n
❤️ Salary continuance benefit
n
✈️ Travel and cyber insurance discounts
n
Regular team events and cultural activities
n
???? Extra perks like health insurance discounts, retail offers, and more!
n
Ready to Join Us?
n
If you're passionate about systems, enjoy improving processes, and want to play a key role in supporting our business through technology, we'd love to hear from you!
n

📌 Salesforce Administrator (Victoria)
🏢 Community Broker Network
📍 Victoria