The Housekeeping Room Attendant / Shift Leader is a hands‐on housekeeping position with additional responsibility for coordinating the housekeeping operation during allocated shifts. The role is responsible for personally cleaning and preparing guest apartments while also helping organize the daily workload, supporting other housekeeping staff, inspecting completed apartments, identifying maintenance and presentation issues, and ensuring the property is ready for arriving guests. This is not a desk‐based supervisory role. The successful employee will spend the majority of their shift working alongside the housekeeping team.
Key responsibilities
Cleaning and preparing guest apartments to the required property standard, including making beds, cleaning bathrooms, kitchens, living areas and bedrooms, vacuuming and mopping floors
Removing rubbish and replacing guest amenities, checking linen, bedding, towels and other guest supplies
Completing departure cleans and scheduled mid‐stay services
Reviewing the day's departures, arrivals, stayovers and special requirements when rostered as Shift Leader
Helping allocate apartments and other duties amongst the housekeeping team and ensuring staff understand their workload and priorities
Monitoring progress throughout the shift and reallocating work where required to ensure apartments are completed on time
Assisting less experienced employees with training and correct cleaning procedures




Conducting apartment inspections and following up incomplete or substandard work before an apartment is released
Greeting and speaking with guests professionally, attending apartments when guests report housekeeping or minor property problems, and resolving straightforward housekeeping issues
Checking apartments for damage, faults or deterioration, reporting maintenance issues and taking photographs where helpful
About you
Previous experience in hotel or resort housekeeping, serviced apartments, holiday accommodation, caravan parks, motel operations, or accommodation supervision
An excellent cleaner with high personal standards
Organized and able to prioritize
Able to lead a small team and communicate clearly
Able to write transparent notes and reports
Confident speaking with guests
Comfortable making sensible decisions independently and knowing when something needs to be escalated
Able to train another employee patiently and correctly
Works efficiently without sacrificing quality
Physically capable of working in two‐storey apartments and completing normal housekeeping duties
Dependable and available across a seven‐day hospitality operation, including weekends and public holidays as rostered
About us
The Sebel Creswick Forest Resort operates a small property of 18 two‐storey townhouse‐style apartments.
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📌 Housekeeping Shift Leader (Victoria)
🏢 Gresa
📍 Victoria