About Us:
Adaptalift Group has been appointed as a
major national dealer for JCB construction, agricultural and industrial equipment in Australia
, combining our extensive national service network with JCB's globally recognised product range.
We have an opportunity for a
JCB Service Coordinator
to join our team in
Truganina
. You'll be a key point of contact for customers, coordinating service work for our field technicians and keeping repairs, breakdowns and scheduled maintenance on track.
What You Will Be Doing Day-to-Day:
Coordinate
preventative maintenance, breakdowns, repairs and scheduled servicing
Schedule work for
field service technicians
, balancing customer needs, technician availability and travel time
Provide
regular, proactive updates
to customers on technician attendance, parts delays and job progress
Raise and manage service jobs, following up open jobs through to completion
Prepare
service and repair quotations
and follow up with customers
Review completed jobs for accurate parts and labour before invoicing
Work closely with technicians, supervisors,



the parts team and subcontractors to deliver timely service
What's in it for You:
Flexible hybrid work arrangement after probation
– work
3 days in the office and 2 days from home
A
stable, full-time role
with usual hours of
7:00 am–3:06 pm
The opportunity to grow your career as part of our
JCB national dealer network
A
supportive, collaborative team workplace
Retail, fuel and grocery discounts
, wellbeing support and employee milestone celebrations
A varied role where
no two days are the same
What We're Looking For:
Experience in a
customer-focused service coordination or maintenance scheduling
role
Experience scheduling
technicians, tradespeople or a small field team
A background in
construction equipment, materials handling, heavy vehicles or automotive
would be advantageous
Strong
planning, prioritisation and problem-solving skills
A confident communicator who can keep customers informed in a
fast-paced environment
Strong administrative and
Microsoft Office
skills
#J-*****-Ljbffr

📌 Jcb Service Coordinator (Melbourne)
🏢 Adaptalift Group
📍 Melbourne