Must Have Skills: 5+ years in enterprise voice/UC support or engineering
3+ years hands-on with at least one: Cisco BroadWorks , or Microsoft Teams Phone
SIP knowledge: reading SIP ladders, understanding *************xx responses, basic SBC configuration
IP Voice Activation: SIP trunk provisioning, DID assignment, codec configuration, basic QoS understanding
IP Voice Assurance: fault isolation, CDR analysis, SIP trace reading using Wireshark or similar
Inbound voice: hunt group and auto-attendant configuration, time-of-day routing, IVR basics
Microsoft Teams Direct Routing: SBC pairing, voice routing policies, dial plans, emergency calling basics
Experience with enterprise SBCs: AudioCodes, Ribbon, or Cisco CUBE (configuration and troubleshooting)




Incident management and ITIL process adherence in production environments
Nice to Have Skills:
Experience with additional UC platforms: Cisco CUCM, Avaya, Genesys Cloud
Scripting experience (Python, PowerShell) for automation
Familiarity with Telstra assurance tools: Splunk, CDR7, Service Central, SecureCRT
Experience with NBN Co portal and carrier fault management processes
Knowledge of IMS, VoLTE, or carrier-grade voice platforms
Detailed Job Description
Minimum Years of Experience 5+
Certifications Needed: Microsoft Certified: Teams Voice Engineer (MS-700 or MS-720)
Cisco BroadWorks technical certifications
#J-*****-Ljbffr

📌 Ip Voice & Unified Communications Operations (Melbourne)
🏢 Nityo Infotech
📍 Melbourne