Job Description
Reporting to the Director Customer & Community Services, you will lead customer service functions, oversee customer-facing systems and processes, and ensure customer insights inform organisational decision-making.
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Key responsibilities
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This exciting current role is responsible for delivering Council's Customer Experience (CX) Strategy and ensuring consistent, high-quality, customer-centred services across all channels.
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Use data and insights to continuously improve service delivery and community outcomes.
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What You'll Bring
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Lead customer service operations across the Swan Hill municipality.
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Drive a strong customer-first culture.
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What you need
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Experience in customer experience leadership and service delivery.
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Proven ability to drive change and continuous improvement.
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Experience with CRM systems and digital tools.
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📌 Customer Experience Manager (Swan Hill)
🏢 Rural City of Swan Hill
📍 Swan Hill