Run the engine room of a growing psychology clinic. This is a genuine leadership role in a small team, not a senior admin position. You'll have real scope to shape systems, culture and growth, reporting directly to our Director.
Key responsibilities
Overseeing day-to-day clinic operations — schedules, rosters, appointment utilisation and the flow of the working week
Leading and supporting our administrative team, and helping recruit, onboard and develop new staff
Being the first point of contact for families: managing intake, service agreements, waitlists and care coordination with warmth and professionalism
Keeping us compliant and audit-ready across NDIS, Medicare, privacy and record-keeping requirements, and maintaining our policies and procedures
Monitoring budgets, reviewing financial reports and overseeing procurement
Identifying opportunities to grow — recent referral relationships, expanded services, increased clinic capacity
Resolving client and staff concerns early, fairly and well
About you
At least 2 years in practice management, ideally including growing a practice (both staff numbers and client base)
Qualifications in business, management, HR or equivalent hands‐on experience
Experience in staff management and client relations
Exceptional communication, organisation and problem‐solving skills




The ability to be decisive and assertive while staying empathetic — you'll be balancing what families need with what the business needs, often in the same conversation
A knack for building connections and collaborations, and for fostering a team people want to stay in
Culturally responsive practice and a reflective, continuous‐improvement mindset
NDIS/disability sector experience is highly desirable; a health or medical background is a bonus, not a requirement
Current Working with Children Check, NDIS worker check and National Police Check
About us
Positive Sullutions is a six‐practitioner psychology clinic in Lalor. We work with children, youth, adults and families/networks impacted by trauma, neuro diversity, disability, life transitions, and challenging behaviours. With a warm, and welcoming culture, we offer a range of therapeutic approaches and tailor services to the needs of our clients. We take a holistic approach to care assisting networks not just the client understand and work through the challenges of day‐to‐day life through accessible, evidence‐based care. We're small enough that your work is visible and your ideas land quickly, and established enough to give you real systems to build on. We care as much about our staff thriving as our clients — that's not a line in a values statement, it's the reason this role exists.
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📌 Practice Manager / Operations Manager (Melbourne)
🏢 Positive Sullutions
📍 Melbourne