Position Title: Claims Administrator Location: Brisbane Employment Type: Full-time, permanent Salary: $70,000 plus superannuation Working Arrangements: Monday to Friday, office-based - Eagle Farm
Start Date: Immediate start available, with the preferred candidate commencing before October
POSITION OVERVIEW
We are recruiting a Claims Administrator to join an established insurance building and repairs business in Queensland. This is a heavily phone-based position supporting customers through the insurance repair process. You will coordinate claims, maintain accurate records, manage communication between stakeholders and ensure agreed service levels are consistently achieved. The position would suit someone with strong customer service and administration experience who is resilient, empathetic and comfortable speaking with people experiencing difficult circumstances. This is also an excellent entry point into the insurance building industry, offering long-term career development and progression opportunities.
KEY RESPONSIBILITIES
- Manage insurance claims from initial allocation through to completion
- Provide regular updates to insured customers regarding the progress of their claim
- Respond to inbound calls, emails and customer enquiries professionally and empathetically
- Make outbound calls to customers, trades, assessors and other stakeholders
- Coordinate appointments, inspections, assessments and repair activities
- Maintain accurate claim notes, records and supporting documentation
- Update multiple insurance and claims-management systems
- Monitor claim progress against insurer service-level agreements and internal KPIs
- Follow up outstanding reports, quotations, approvals and documentation
- Liaise with supervisors, estimators, project managers, trades and insurance representatives
- Escalate urgent,



complex or sensitive matters to the appropriate team member
- Assist with variations, work orders, invoices and general claim administration
- Identify potential delays and take proactive action to keep claims progressing
- Protect confidential customer and claim information
- Provide general administrative support to the wider operations team
SKILLS AND EXPERIENCE
Previous administration, claims, call-centre or customer service experience
Excellent phone manner and written communication skills
Strong empathy and emotional intelligence
Resilient and comfortable assisting customers in difficult circumstances
Strong organisational and multitasking ability
Comfortable working across multiple systems, screens and applications
Able to manage competing priorities in a busy environment
High attention to detail and accurate data-entry skills
Able to work within strict service levels and response timeframes
Confident following up stakeholders and progressing outstanding actions
Reliable, positive and willing to learn
Previous insurance, construction or property experience would be beneficial but is not essential
PERSONAL ATTRIBUTES
Calm and professional under pressure
Customer-focused and empathetic
Resilient and solutions-oriented
Positive and collaborative
Accountable and dependable
Comfortable working in a rapid-paced team environment
Keen to develop a long-term career within insurance building
WHAT'S ON OFFER
$70,000 plus superannuation
Full-time, permanent position
Immediate start available
Supportive and collaborative office environment
Respectful leadership and positive workplace culture
Structured training and support
Genuine long-term career progression
Opportunity to enter and develop within the insurance building industry
Great culture
Full-time, permanent
preferred candidate commencing before October
#J-*****-Ljbffr

📌 Claims Administrator (Queensland)
🏢 S&you
📍 Queensland