Greater Northern Community Services – Broadmeadows VIC
Greater Northern Community Services is a dedicated provider of community and disability support services, committed to enhancing the quality of life for people with disability, older adults, and families within our communities. We operate within the NDIS framework, providing tailored support that respects individual choice and promotes independence, dignity, and social participation. Our mission is grounded in our values of respect, compassion, integrity, and inclusion. We believe in person-centred care, where every participant is supported to achieve their goals and aspirations. As a growing organisation, we are proud of our collaborative team culture and our commitment to delivering high-quality, responsive services that make a real difference in people's lives.
About the role
Greater Northern Community Services is seeking a dedicated
NDIS Operations & Intake Coordinator
to join our growing team. This is a full time position based in Broadmeadows, VIC ****, offering the opportunity to make a meaningful difference in the lives of people with disability and their families. The role is crucial in ensuring smooth operations across our NDIS service delivery, managing intake processes, and providing exceptional support to participants and stakeholders. You will be at the heart of our operations, creating a welcoming and efficient experience for those accessing our services.
Key responsibilities
Managing the intake and onboarding process for NDIS participants, ensuring accurate information capture and smooth transitions into our services




Coordinating operational activities across NDIS service delivery programmes to ensure compliance with NDIS requirements and quality standards
Processing participant referrals, assessments, and documentation with accuracy and attention to detail
Liaising with NDIS participants, families, carers, and external stakeholders to support service access and continuity
Maintaining confidential and organised records, including participant files and operational documentation
Assisting with scheduling and coordination of service delivery to optimise resource allocation
Supporting the resolution of participant enquiries and concerns in a timely and professional manner
Collaborating with team members and management to improve operational processes and participant outcomesEnsuring compliance with NDIS legislation, regulations, and Greater Northern Community Services policies and procedures
What we're looking for
Demonstrated experience in intake coordination, operations management, or customer service within a community services or disability support environment
Knowledge of the NDIS framework, participant eligibility criteria, and service delivery requirements
Strong organisational and administrative skills with the ability to manage multiple tasks and priorities effectively




Excellent written and verbal communication skills, with the ability to interact professionally with diverse stakeholders
Proficiency in using computer systems and databases, including Microsoft Office, Shiftcare, Docusign, etc
A compassionate and person-centred approach to supporting people with disability and their families
High level of attention to detail and commitment to accuracy in documentation and record-keeping
Ability to work both independently and collaboratively within a team environment
Current Working with Children Check and Working with Disability Clearance (or willingness to obtain these)
Relevant qualifications in community services, disability support, administration, or a related field (preferred)
Experience with NDS planning, funding, and participant management systems (desirable)
What we offer
Competitive salary package commensurate with experience
Professional development opportunities and access to training programmes
A supportive and inclusive workplace culture
Employee assistance programmes and health and wellbeing initiatives
Opportunities for career progression within a growing organisation
Recognition and rewards for outstanding contributions
Greater Northern Community Services welcomes applications from people of all backgrounds. We are committed to creating an inclusive workplace and encourage applications from people with disability. If you require any adjustments or alternative formats during the recruitment process, please let us know and we will do our best to accommodate your needs.
#J-*****-Ljbffr

📌 Ndis Operations & Intake Coordinator (Melbourne)
🏢 GREATER NORTHERN COMMUNITY SERVICES
📍 Melbourne