Business Support Officer
Location:
Melbourne CBD
Employment Type:
Full-time, 12 WeekContract
Join a fast-paced team supporting a government-funded assistance program, delivering high-quality administrative and customer service support to applicants and stakeholders. This role combines application processing, data entry, payment administration, and phone-based customer support.
Key Responsibilities
Assess and process applications against program guidelines and eligibility criteria.
Verify customer, travel, accommodation, and payment information.
Maintain accurate records, case notes, and system updates.
Respond to customer enquiries via phone and email.
Resolve routine issues and elevate complex matters as required.
Ensure compliance with privacy, security, and recordkeeping requirements.
Contribute to continuous improvement and service excellence initiatives.
About You
Strong customer service and communication skills.
Excellent attention to detail and data accuracy.
Experience processing applications, claims, payments,



or similar administrative work.
Ability to manage competing priorities in a high-volume setting.
Comfortable using multiple systems, databases, and Microsoft Office applications.
Experience in government, healthcare, grants, concessions, or payment processing environments is highly regarded.
About the Role
$***** (inclusive of casual loading)
x30 positions
12 weeks commencing Wednesday 23rd September
Police Check required within last 6 months
On-site then opportunity to WFH once settled
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at .
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📌 Business Support Officer (Melbourne)
🏢 Chandler Macleod Group
📍 Melbourne