Job Description
You will analyse customer, operational, performance, and feedback data to identify trends, issues, and opportunities for improvement.
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Key responsibilities
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You will develop and maintain reporting, dashboards, briefing notes, and presentations used to inform decisions at various levels of the organisation.
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Using evidence-based insights, you will support informed decision-making and customer advocacy across a complex, high-profile public transport environment.
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You will also contribute to the development, review, and continuous improvement of customer operational requirements, processes, and documentation, working collaboratively with internal and external stakeholders.
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What you need
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You have experience in data analysis, customer insights, operational performance, or a related discipline.
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You are comfortable working autonomously in a quick-paced environment, analysing large and complex datasets, and translating qualitative and quantitative information into clear, actionable insights.
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You are a critical thinker with strong problem-solving skills and a keen eye for detail.
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📌 Customer & Operations Analyst (New South Wales)
🏢 Sydney Metro
📍 New South Wales