The Roles - Customer Support & Administration
We're seeking customer-focused and highly organised administration professionals to join our team. These opportunities may be within our Pre-Site or Construction Administration teams, supporting customers from contract signing through to the completion of their dream home.
Working closely with customers, internal stakeholders and external partners, you'll play an important role in ensuring projects progress smoothly while delivering outstanding service every step of the way.
These are full-time positions based at our Head Office in Varsity Lakes.
Key Responsibilities
Deliver exceptional customer service and support throughout the customer journey
Maintain regular communication with customers via phone, email and online platforms
Manage high-volume administration and data entry with a high level of accuracy
Prepare, process and maintain customer and construction documentation
Coordinate approvals, certificates, variations and other project-related documentation as required
Monitor workflow milestones and ensure timeframes are achieved
Liaise with internal departments, external stakeholders and customers to ensure a seamless experience
Maintain accurate records of customer interactions and project updates
Assist in resolving customer enquiries and concerns in a professional and timely manner
Contribute to a positive team environment and continuous improvement initiatives
About You
Previous experience in administration, customer service or customer coordination
Strong communication and interpersonal skills
Exceptional attention to detail and accuracy




Excellent organisational and time management skills
Ability to manage multiple priorities in a rapid-paced environment
Solutions-focused with a customer-first mindset
Proficient in Microsoft Office Suite
Able to work collaboratively as part of a team while managing your own workload
Experience within the residential construction or building industry will be highly regarded but is not essential
About Us
Coral Homes is one of Queensland's largest and most trusted home builders, with an expansive display home program and a service region spanning most of Australia's eastern seaboard. Our commitment to quality, value, and exceptional customer service has earned us a strong reputation for delivering on our promises.
Our success is built on a culture of service excellence. From our sales consultants to our head office team and construction professionals, every member of the Coral Homes team is dedicated to providing a seamless and rewarding home-building journey.
As we grow, we remain committed to recruiting and nurturing passionate, forward-thinking professionals who drive our success into the future.
At Coral Homes, we are committed to employing individuals who align with our core business values and meet the requirements of the role. As part of the recruitment process, there are a number of compliance checks which may be conducted for a role including police /criminal background checks, medical, drug, and alcohol testing, and reference checks.
Only Australian or New Zealand Citizens, Australian Permanent Residency holders, and candidates with full-work rights in Australia should apply.
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📌 Customer Support & Administration Opportunities (Gold Coast)
🏢 Coral Homes
📍 Gold Coast