Ready to take ownership of new business and play a key role in growing a specialist consultancy?
We're partnering with a HR and customer experience consultancy, to find an ambitious Business Development Manager who knows how to open doors, uncover genuine business challenges and turn conversations into commercial opportunities.
This is a true new business / hunter role. You'll be responsible for creating opportunities across the two core service areas — Customer Experience & Sales Training and Fractional HR & People & Culture.
Reporting directly to the owner, you'll have genuine autonomy, direct access to decision-makers and the opportunity to help shape growth.
What's On Offer?
$100K–$120K + Super (FTE) + Commission, depending on experience
Full-time or part-time flexibility, with potential to transition to full-time
Location: Bundoora, Melbourne
Genuine autonomy to build and own your BD strategy
Direct access to the owner, with mentorship and support
Sales tools and resources including LinkedIn Sales Navigator, AI tools, laptop and phone
Networking, interstate travel and occasional overseas opportunities
A small, entrepreneurial team where your contribution is highly visible
Long-term career progression into consulting, leadership or broader commercial roles
About Our Client:
Our client is a growing consultancy that partners with small to medium-sized businesses to strengthen their people, HR and customer experience.
Their services include:
Customer Experience & Sales Training – call assessments, QA, coaching, training and customer experience improvement
HR & People & Culture – recruitment, onboarding, performance, compliance, employee relations and broader people strategy
They work with businesses that need additional expertise and support without necessarily having the need for a full internal HR or CX function.
About the Role




As the Business Development Manager, your focus will be easy: create new opportunities and help grow the business.
You'll identify prospective clients, build relationships with business owners and leadership teams, understand their challenges and connect them with the right solution.
You'll have the freedom to build your own approach and leverage multiple channels, including:
Cold calling and outbound prospecting
LinkedIn and email outreach
Networking and industry events
In-person meetings
Referral and relationship-based business development
Existing networking partnerships and business communities
What You'll Be Doing
Build and manage a strong pipeline of new SME and mid-market prospects
Identify and engage business owners, MDs, CEOs, CFOs and operational leaders
Generate new business across both HR/People & Culture and Customer Experience services
Run consultative discovery conversations to understand business challenges and pain points
Identify opportunities around people, performance, compliance, retention, customer experience and sales capability
Develop trusted relationships and position yourself as a credible commercial advisor
Convert prospects into meetings, proposals and new client engagements
Work closely with Luke to develop solutions, proposals and commercial opportunities
Attend networking events, industry functions and client meetings
Maintain consistent activity and momentum across your pipeline




Potentially participate in selected client engagements to deepen your understanding of the business and its services
What We're Looking For
We're looking for someone with genuine drive, commercial hunger and a hunter mentality.
You'll ideally have:
3+ years' experience in B2B business development or consultative sales
A proven ability to generate your own opportunities rather than relying solely on inbound leads
Experience selling into SME or mid-market businesses
Strong discovery and questioning skills
The ability to sell solutions rather than simply products or services
Confidence speaking with senior decision-makers and business owners
Strong commercial instincts and an understanding of ROI and business outcomes
Excellent communication and relationship-building skills
High emotional intelligence and the ability to build trust quickly
The resilience and persistence required for genuine new business development
A self-starting nature and the ability to work autonomously
Experience across HR, recruitment, People & Culture, training, consulting, customer experience or a related professional services environment would be highly regarded.
An HR qualification or recruitment background would also be a bonus, but commercial sales ability and the right mindset are the priority.
If you're a driven BDM who loves the hunt, thrives on building relationships and wants genuine ownership over your results, we'd love to hear from you.
For questions, emailJenna at jenna@smaart or Hollie at ****** SMAART Recruitment ******. Interviews will commence immediately.
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📌 Business Development Manager (Melbourne)
🏢 Smaart Recruitment
📍 Melbourne