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Job Title: NOC Engineer
Role Overview:
Job Summary
We are seeking a proactive and technically skilled
NOC Engineer
to join our Network Operations Centre team. The successful candidate will be responsible for monitoring, troubleshooting, and supporting enterprise network infrastructure with a strong focus on
SD-WAN, Cisco, and Juniper technologies
. The role involves ensuring high network availability, incident management, performance optimization, and support of critical business operations in a 24x7 environment.
AtHCLTechAustralia,wevaluetheuniqueperspectiveandcontributionsofallindividualandweactivelyencourageapplicationsfromAboriginalandTorresStraitIslanderpeopletoapplyforthisrole.
Key Responsibilities:
Monitor and maintain enterprise network infrastructure across LAN, WAN, SD-WAN, and Internet environments.
Provide Level 1/Level 2 support for network incidents, service requests, and escalations.
Troubleshoot network connectivity, routing, switching, and performance-related issues.
Support and manage
Cisco and Juniper routers, switches, firewalls, and SD-WAN solutions
.
Perform fault isolation, root cause analysis, and implement corrective actions.
Respond to network alarms generated by monitoring tools and ensure timely resolution.
Coordinate with vendors, service providers,



and internal technical teams for issue resolution.
Execute network changes, maintenance activities, and upgrades following change management processes.
Create and maintain network documentation, SOPs, incident reports, and operational runbooks.
Monitor network capacity, utilization, and performance to proactively identify risks.
Participate in 24x7 shift rotations, including on-call support when required.
Ensure compliance with security, operational, and ITIL best practices.
Required Skills & Experience:
Technical Skills:
Strong knowledge of
SD-WAN technologies
(Cisco Viptela, Meraki, Versa, Fortinet SD-WAN, or similar).
Hands-on experience with
Cisco networking technologies
:
Routing & Switching
BGP, OSPF, EIGRP
MPLS
VLANs, STP, HSRP/VRRP
Cisco Catalyst and Nexus platforms
Hands-on experience with
Juniper devices
:
JunOS Operating System
Juniper SRX Firewalls
MX and EX Series devices
Routing protocols (BGP, OSPF)
Solid understanding of TCP/IP, DNS, DHCP, VPN, QoS, NAT, and network security concepts.
Experience with network monitoring tools such as SolarWinds, PRTG, LogicMonitor, Nagios, or similar.
Familiarity with ITSM tools such as ServiceNow, Remedy, or Jira.
Equality&OpportunityforAll;
Representing165nationalitiesacrosstheglobe,weprideourselvesonbeinganequalopportunityemployer,committedtoprovidingequalemploymentopportunitiestoallapplicantsandemployeesregardlessofrace,religion,sex,color,age,nationalorigin,pregnancy,sexualorientation,physicaldisabilityorgeneticinformation,militaryorveteranstatus,AboriginalandTorresStraitIslanderpeopleoranyotherprotectedclassification,inaccordancewithfederal,state,and/orlocallaw.
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📌 Noc (Network Operation Centre) Engineer (Melbourne)
🏢 HCLTech
📍 Melbourne