Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
What this opportunity involves:
JLL is seeking an experienced
Retail Property Manager
to join our Property & Asset Management team in managing Southgate, one of Melbourne's most iconic assets in the thriving Southbank precinct.
Spanning 85,000 square metres, Southgate combines approximately 70,000 NLA of commercial space (IBM & HWT Towers) with 15,000 NLA of retail space. This is a rare opportunity to play a key role in driving occupancy, optimising performance, and delivering exceptional outcomes for our client and stakeholders.
Reporting to the Precinct General Manager, you will be the on-site key point of contact, responsible for the day-to-day management of retail operations, lease administration, financial performance, and stakeholder engagement.
An overview of the role:
Lease Administration & Compliance: Manage all retail lease documentation, ensuring compliance with lease terms, timely rent collection, arrears management, and accurate tenancy schedules
Financial Management: Oversee rent roll processing, outgoings budgets, tenant reconciliations, recoverable costs,



and ensure all invoicing and billing is accurate and timely
Client & Stakeholder Management: Act as the primary in office contact for the client, retailers, and key stakeholders; prepare reports, business plans, and budgets as required
Retail Operations: Maintain the highest standards of presentation, cleanliness, and operational efficiency across the centre
Casual Mall Leasing (CML): Manage weekly CML bookings, monitor compliance, and work with the CML team to maximise revenue and bookings
Tenant Relations: Build strong relationships with retailers, support fitout processes, and ensure a seamless tenant experience
Legal & Compliance: Maintain full understanding of relevant legislation and ensure all centre operations meet legal obligations
Revenue Optimisation: Identify and implement opportunities to drive income streams, including mall media and third-line revenues
Sound like you?
This is what we're looking for:
5+ years' experience in retail property management (shopping centres, hospitality, commercial, or similar)
Victorian Agents Representative Licence or Australian Real Estate Licence is required
Strong understanding of lease administration, financial management, and retail operations
Excellent communication and relationship-building skills with the ability to engage stakeholders at all levels




Highly organised with strong attention to detail and a proactive, solution-focused approach
Demonstrated ability to identify opportunities that drive performance and income
High resilience, professional control, and a 'can do' attitude
Benefits:
Great employee discounts off fitness, wellbeing & other renowned bands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices
What you can expect from us:
You'll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal chance regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World's Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
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📌 Retail Property Manager (Melbourne)
🏢 Jll
📍 Melbourne