Position Tasks and Responsibilities:
Actively engage with the Supply Chain team to ensure effective wholesale and retail activities
Support the Sales team to develop partnerships with the GMSV and Cadillac Dealer Network underpinned by a vision of becoming a leading automotive partner
Support the Sales team in developing and enhancing customer experience and brand representation through the GMSV & Cadillac Dealer Network.
Support the Supply Chain team with order requirements and fulfillment, including the addition of new models and trims to the GM ordering systems to achieve the wholesale and retail forecasts.
Provide high-quality support to the GMSV and Cadillac dealer network by acknowledging or responding to 95% of various inboxes, including Distribution inbox, Global Connect Inbox and Partner Program inbox queries within 4 hours of each business day.
Manage accurate monthly reporting for financial rebate programs, with all finance reports submitted by the 3rd business day of the month.
Issue schedules and adhoc correspondence to dealer network as required, with support from the Sales and Supply Chain teams.
Actively engage with local and global colleagues to achieve order requirements and amendments
Work and build relationships with the core sales team, and key internal stakeholder departments including Training, Finance, Aftersales & Customer Care to support operations and deliver a One Team approach.
Analyse information, from various sources, to prepare reports to support the Sales team, covering key financial and vehicle sales performance KPI's,



as well as customer survey feedback
Understand, analyse and provide updates on Dealer progress through the training requirement for the current calendar year
Liaise with GMANZ technical staff as required on specific customer experience issues on behalf of the Sales team
Undertake special projects as required by the GM Supply Chain and Sales teams
Proactively create, share and pursue personal professional development goals with supervisor
Where applicable, accompany Sales managers to meetings at Dealer premises to assist in the achievement of Dealer objectives
Development and central coordination of Dealer Targets and Allotments processes.
Knowledge:
Interest in cars and the motor industry
Awareness of GM brands Chevrolet, GMC & Cadillac and product range
Awareness of Vehicle Dealer retail processes and aftersales operations
Strong computer literacy (Microsoft Outlook, Excel and PowerPoint)
Skills:
Strong verbal and written communication skills
Ability to work autonomously and in an unstructured environment
Initiative and integrity combined with a solid work ethic
Empathy with the customer – capable of giving a balanced view on behalf of the customer
Experience/Education:
Partial completion of tertiary studies in Business, Commerce or related business discipline.
Experience in a business-related industry or customer service role would be highly regarded.
Experience in managing administration for various projects would be highly regarded.
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📌 Full-Time Internship - Sales & Distribution Operations Intern (Melbourne)
🏢 General Motors Australia & New Zealand
📍 Melbourne