The Engagement Officer is responsible for leading participant intake and onboarding within the region. This role manages the initial participant journey, ensuring a smooth, professional and compliant transition from referral through to program commencement. The Engagement Officer leads program information sessions, conducts pre-training assessments, coordinates onboarding, and ensures participants are fully prepared to commence their program. The role builds and maintains strong relationships with referral partners, employers, community organisations, and other stakeholders to support participant engagement and retention. This position plays an important role in ensuring participant referrals are actioned promptly, documentation is complete, compliant and meets contractual, audit, and reporting requirements.
Key responsibilities
Lead group and individual program information sessions for prospective participants
Conduct pre-training reviews, suitability checks, pre-training interviews and core skills assessments
Coordinate participant onboarding, enrolment, induction, and commencement processes
Ensure participants receive transparent, timely, and supportive communication throughout the process
Receive, track, and action referrals in a timely manner in line with program KPIs
Liaise with Workforce Australia providers, other referral agencies, employers, community partners, and internal teams to progress referrals efficiently
Build effective professional working relationships with referral partners, employers, government stakeholders,



and community organisations
Ensure participant records and onboarding documents are accurate, complete, and stored correctly
Maintain compliance with funding contracts, regulatory standards, and internal policies
Coordinate with delivery staff to ensure smooth handover into active program participation
About you
Experience in participant engagement, intake, onboarding and stakeholder coordination would be ideal
Strong interpersonal and communication skills with the ability to effectively build rapport
Proven ability to manage multiple priorities and maintain accurate documentation
Strong administrative and organisational skills
Ability to work independently while collaborating effectively within a team
Current driver's licence and willingness to travel within region
Current Working with Children Check and clear National Police Check
About us
Qualify delivers education, employment and support services that create real outcomes for individuals and communities. We design innovative, learner centred programs that empower people to achieve their learning and employment goals. Working in partnership with government, employers, and community, Qualify delivers accredited and non-accredited programs including Skills for Education and Employment (SEE), Career Transition Assistance, and NDIS supports. Our diverse team is united by strong values, compliance excellence, and a deep commitment to inclusive, high-quality service delivery.
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📌 Engagement Officer (Echuca)
🏢 Qualify
📍 Echuca