Select how often (in days) to receive an alert:
Title: Senior Customer Service Coordinator
Job Posting Date: 15 Sept ****
Company: Coates
Position Type: Permanent Full Time
The next step in your career starts here...
Permanent, Full-Time I Monday to Friday
Rotating shifts 7:00am - 3:30pm and 8:30am - 5:00pm
Career development and progression opportunities
As the
Senior Customer Service Coordinator
at our
Edinburgh branch,
you'll play a key role supporting customers delivering major Portable Buildings projects. As a primary point of contact via phone and email, you'll manage a high-volume portfolio of work while supporting the Branch Manager and contributing to branch success through exceptional customer service, operational excellence and strong stakeholder relationships.
This is an excellent opportunity for an experienced customer service professional looking to take the next step in their career. You'll act as an escalation point for complex enquiries, support and coach team members, and help drive positive outcomes for both customers and the branch.
What you'll be doing
Acting as the primary point of contact for customers via phone and email
Managing a high-volume portfolio of customer enquiries, hires and project-related activities
Resolving complex customer requests and acting as an escalation point for branch enquiries
Building strong relationships with customers and internal stakeholders to deliver outstanding outcomes
Preparing quotes, hire agreements, purchase orders and branch documentation
Coordinating equipment deliveries, transfers, changeovers and pickups
Coaching and supporting Customer Service Coordinators, sharing knowledge and best practice
Assisting with branch audits, compliance activities and stocktakes
Promoting and maintaining a strong Safety First culture
Contributing to branch performance,



fleet utilisation and customer satisfaction targets
What you'll get in return
We provide our team with a wide range of perks and benefits, including:
Development and career progression pathways
Flexible working options available—let's discuss what works best for you
Access to our employee discounts, benefits and wellbeing program
Purchased additional leave program
Novated leasing and salary sacrifice
12 weeks Paid Parental Leave in addition to government parental leave scheme
Volunteering opportunities through the Coates Foundation
What you'll bring to the role
Experience in a high-volume customer service, administration or coordination environment
Exceptional customer service and relationship management skills
Solid communication skills, both written and verbal
The ability to coach, support and share knowledge with others
Confidence managing customer escalations and resolving issues
Strong organisational skills and the ability to manage competing priorities
A proactive, solutions-focused approach
High attention to detail and administrative capability
Intermediate Microsoft Office skills (Word, Excel and Outlook)
Looking for more reasons to join Coates?
At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.
We're proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.
But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.
Visit careers.coates.com to learn more about our values and opportunities.
Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.
#J-*****-Ljbffr

📌 Senior Customer Service Coordinator (Adelaide)
🏢 Coates Hire Operations Pty
📍 Adelaide