Hidden Disabilities | Sales Support Administrator - Permanent Full Time
At Bayley House, we're proud to be a well-established and trusted NDIS provider with 75 years' experience supporting adults with intellectual disability to live full, meaningful, and connected lives.
The Hidden Disabilities Sunflower Program supports individuals with non-visible disabilities by promoting awareness, inclusion and understanding across communities, organisations and public services throughout Australia and New Zealand.
We empower people to build skills, independence, and confidence through a wide range of programs including community engagement, work readiness and experience placements, creative and recreational activities, and health and wellbeing initiatives. Our focus is on inclusion, respect, and giving people with disability a strong voice in shaping their own lives.
We're looking for compassionate and motivated individuals who share our values of
Connection, Achievement, Respect and Excellence
to join our team. By working with us, you'll be part of a community that's passionate about innovation, personalised support, and making a lasting impact every day.
Permanent Full Time
38 hours per week
Social, Community, Home Care and Disability Services Industry Award (SCHADS Award)
NFP Salary Packaging:
Access up to $15,900 per year for everyday living expenses, plus up to $2,650 for meal entertainment
About the Opportunity
Bayley House is looking for a highly organised and customer-focused
Sales Support Administrator
to join the growing
Hidden Disabilities Sunflower
team and help support an internationally recognised inclusion initiative across Australia and New Zealand.
The Hidden Disabilities Sunflower program gives people with non-visible disabilities a simple, voluntary way to show they may need a little extra support, understanding or time. Bayley House proudly holds the rights to distribute and promote the program across Australia and New Zealand, working with organisations to make everyday environments more accessible, welcoming and inclusive.
In this role, you will be part of a purpose-driven team helping businesses bring the Sunflower program to life. Your work will directly support new and existing members as they join, launch and embed the program within their organisations.
From responding to enquiries and supporting member onboarding through to maintaining CRM records, coordinating launches, processing orders and preparing sales reports, you will help ensure every member receives responsive,



accurate and professional support throughout their journey.
About the Role
Reporting to the Member Engagement Manager, you will provide day-to-day administrative support to the Hidden Disabilities Sunflower Sales team and new and existing business members.
You'll be involved across different stages of the member journey, including enquiries, onboarding, launches, ongoing account support and orders.
Accuracy and organisation will be important, as you'll maintain membership and sales information within our CRM and e-commerce systems while ensuring enquiries and administrative actions are completed within required timeframes.
Key Responsibilities
Respond professionally to standard sales support and account enquiries from current and prospective members.
Triage enquiries and elevate complex, technical or contractual matters appropriately.
Support new member onboarding, including supplier documentation and procurement information.
Coordinate calendars and onboarding sessions for different subscription levels.
Assist with member launches and coordinate required launch collateral.
Maintain accurate and up-to-date membership and sales information within the CRM.
Provide administrative support for online orders and track payments.
Maintain accurate customer records across CRM and e-commerce systems.
Prepare basic sales reports and proposals using established templates.
Assist with the coordination of events and online cohorts.
Work collaboratively with the Member Engagement and Business Development teams to provide efficient and responsive member support.
Identify opportunities to improve administrative processes.
About You
You'll enjoy this role if you're someone who loves keeping things organised, takes pride in getting the details right and enjoys helping customers and colleagues.
You're comfortable managing multiple priorities, following established processes and communicating with a range of people. You'll also know when you can resolve an enquiry yourself and when something needs to be escalated.
You Will Ideally Have
Experience in sales support, customer service, account administration or a similar administrative support role.




Strong administration skills, including data entry, record keeping, document preparation and following up outstanding actions.
Experience using a CRM or database to maintain accurate customer information and records.
Strong written and verbal communication skills.
Confidence responding to customer or member enquiries and appropriately triaging issues.
Excellent attention to detail and a commitment to maintaining accurate records.
Strong organisational and time-management skills, with the ability to manage competing priorities.
Ability to work collaboratively and contribute positively within a team.
NFP experience, passion or awareness would be advantageous.
Disability awareness and understanding would also be highly regarded.
Prior to Commencing, All Employees Will Require:
Current NDIS Worker Screening Check.
Completion of the NDIS Worker Orientation Module.
Applicants must have full and unrestricted working rights in Australia for the duration of their employment with Bayley House. Applicants are required to provide evidence of their working rights as part of the recruitment process.
Why Join Bayley House?
At Bayley House, you'll have the opportunity to combine your administration and customer service skills with work that contributes to greater awareness, understanding and inclusion of people with non-visible disabilities.
We offer:
NFP salary packaging – access up to $15,900 per year for everyday living expenses, plus up to $2,650 for meal entertainment.
Ongoing learning and professional development opportunities.
A supportive and collaborative team environment.
Employee Assistance Program (EAP) providing confidential wellbeing support.
Organisation-wide health and wellbeing initiatives.
Access to retail and fitness discounts.
The prospect to contribute to the growth of an internationally recognised inclusion initiative across Australia and New Zealand.
Our Commitment to Inclusion
Bayley House is an equal opportunity employer committed to creating a safe, respectful and inclusive workplace.
We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse communities, LGBTQIA+ individuals and people with disability.
We encourage applications from individuals who demonstrate our values of
Connection, Achievement, Respect and Excellence
and who share our commitment to inclusion, respect and quality.
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📌 Hidden Disabilities | Sales Support Administrator - Permanent Full Time (Melbourne)
🏢 Bayley House
📍 Melbourne