20 Sep
|
State Street
|
Melbourne
20 Sep
State Street
Melbourne
State Street is seeking a Level 3 Product Technical Support Incident Manager, AVP, to own end-to-end lifecycle of Sev1/Sev2 incidents across the APAC SaaS estate. You will coordinate Support, L3/L4, SaaS Ops, DevOps and Infrastructure to a single resolution path, while ensuring explicit stakeholder communication and durable problem-management actions.
You will lead post-incident reviews, drive root-cause analyses, and partner with L3 to convert incidents into preventive actions, maintaining an
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📌 Senior Incident Commander - Product Tech Support (Avp) (Melbourne)
🏢 State Street
📍 Melbourne