Client Experience Coordinator – Construction & Handover
We help everyday Australians build long-term wealth through property.
AllianceCorp is a family-run, full-service property investment consultancy helping clients build successful property portfolios with clarity and confidence.
We provide a true end-to-end service - from tailored finance and location strategy through to property acquisition, contracts, construction, settlement, and ongoing portfolio support. Our focus is on removing guesswork and giving clients structure, expertise, and confidence at every stage of their journey.
Backed by 17+ years of operation and 300+ years of combined experience, we combine data-driven insight with strong industry relationships to source high-quality investment opportunities across Australia - opportunities most buyers would never access on their own.
We are now in a major growth phase - evolving into a nationally recognised property investment brand.
That's where you come in...
About the Role
We're looking for a Construction & Handover Coordinator to support clients through the construction and handover stages of their property journey.
You will be the key point of contact for clients once construction begins, ensuring they are kept informed, supported, and confident as their build progresses. You'll manage a pipeline of active construction files, coordinate communication between builders, brokers, property managers, and internal teams, and ensure all milestones, invoices, and documentation are tracked and delivered accurately and on time.
This role is highly structured and process-driven, requiring strong organisation, communication, and attention to detail.



You will be responsible for maintaining a smooth client experience throughout construction and ensuring a seamless transition through to handover and tenancy.
This role is best suited to someone with 3–4 years' experience in coordination, client service, or administrative roles, who is comfortable managing multiple priorities and working within defined processes.
Key Responsibilities
Client Communication & Experience
Act as the main point of contact for clients from construction commencement through to handover
Conduct structured introductory calls for all clients entering construction
Provide clear, timely, and proactive updates at key construction milestones
Set expectations with clients around timelines, stages, and what to expect throughout the build
Prepare and deliver handover communications to support a smooth transition into settlement
Construction Coordination
Manage a portfolio of active construction files at various stages
Coordinate stage invoices between builders, brokers, and clients
Track construction progress and ensure CRM records are accurate and up to date
Monitor and escalate construction delays, variations, and price increases where required
Ensure key documentation is correctly stored and maintained
Handover & Post-Construction
Coordinate preparation for handover including inspections, property management onboarding,



and key collection
Liaise with property managers and external stakeholders to ensure readiness for tenancy
Support clients through final settlement and transition into the leasing phase
Ensure all handover requirements are completed within required timeframes
What You'll Bring
3–4 years' experience in a coordinator, client service, or administrative role
Strong communication skills - clear, confident, and professional across phone and email
High attention to detail with strong organisational ability
Ability to manage multiple files and competing deadlines
Experience using CRM systems (Salesforce or similar preferred)
Strong follow-through and consistency in process execution
Comfortable working with multiple stakeholders including builders, brokers, and property managers
Calm, structured approach to workload and problem solving
Why You'll Love It Here
#13 Best Place to Work in Australia
Flexible and hybrid working arrangements
Supportive, high-performance team culture
Employee Assistance Program (EAP) supporting wellbeing and mental health
Direct exposure to a leading property investment business shaping wealth creation in Australia
Robust focus on training, development, and internal career progression
Monthly social and wellbeing initiatives, team activities, and events
Ready to Join Us
If you're looking for a role where you can step into ownership, build capability, and grow within a structured and fast-moving environment, we'd love to hear from you.
For more information, please contact Lucy Whale Employee Experience Manager at ******
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📌 Client Experience Coordinator – Construction & Handover (Melbourne)
🏢 AllianceCorp Property Experts
📍 Melbourne