We've been the go-to for Australian parcel letterboxes and outdoor products for over 25 years, but we aren't standing still. We're Milkcan, and we're looking for a friendly Customer Experience specialist to join our team and help us keep every customer interaction friendly and reliable.
As our Customer Experience specialist, you'll join a team that takes real pride in providing exceptional customer service on the phone, over email, and in our showroom.
About the Job
Role: Customer experience role covering phone, email, and in showroom support
Location: Full time, in-house at our Northern suburbs, Melbourne office (with free onsite parking)
The Vibe: A secure, growing business with a fun, fast-moving team environment
What You'll Be Doing
Customer Service: Providing exceptional service via phone and email, and assisting customers who visit our showroom in person.
Order Management: Accurately processing and managing sales orders from start to finish.
Database Care: Keeping our customer database accurate and up-to-date.
Warehouse Liaison: Coordinating with our warehouse and dispatch team to keep orders moving and customers informed.
Team Support:



Pitching in with general sales and administrative support wherever the team needs it.
What We're Looking For
Attitude: A positive, can-do outlook - our culture is our priority.
Personality: Vibrant, bubbly, and genuinely enjoys talking to people.
Experience: A background in customer service and administration.
Communication: Outstanding verbal and non-verbal communication skills.
The Details: Sharp attention to detail and a self-motivated approach to getting things right the first time.
Software Skills: Comfortable with Excel and Word, and happy to learn new systems as we grow.
Team Fit: A genuine team player who lifts the people around them.
Why Milkcan?
Real Growth: Build your skills and grow into other roles as our business grows.
Great Culture: Join a fun, young, supportive team with regular team lunches and cake days.
Stability: Enjoy the peace of mind of a permanent role in a stable business that's been growing for over 25 years.
Immediate Start: Ready to jump in? So are we.
Competitive salary.
Free onsite parking.
An enjoyable, friendly place to come to work.
#J-*****-Ljbffr

📌 Customer Experience Officer (Melbourne)
🏢 Milkcan Outdoor Products
📍 Melbourne