Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.
You'll also have access to flexible benefits designed to support your wellbeing and growth, including:
Career development and ongoing learning opportunities
Supportive leaders and a collaborative team culture
Flexible benefits to support your wellbeing
Opportunities to contribute to meaningful community services
A diverse and inclusive workplace where everyone matters
Long-term career opportunities across Serco's operations
Make an impact at Serco
As a Training Officer, you'll play a key role in supporting our Facilities Management teams by ensuring employees are equipped with the knowledge, skills and confidence to perform their roles safely and effectively. Working closely with operational leaders and team members, you'll deliver engaging training programs, conduct competency assessments and help maintain high service standards across our contracts. This is an opportunity to make a genuine difference by supporting employee development, fostering continuous improvement and helping our teams succeed. You'll join a supportive environment where learning, collaboration and growth are highly valued.
As a Training Officer, you'll make a positive impact by:
Delivering on-the-job training and competency assessments for recent and existing team members
Developing training plans, assessment materials and supporting learning resources
Conducting training needs analysis and maintaining training compliance records
Facilitating monthly team training sessions and refresher programs
Creating engaging training materials, including videos and instructional guides
Supporting employees through individual coaching and skills development activities
Serco is a place for you




You Could Be a Great Fit If You Have
Experience delivering workplace training, coaching or competency-based assessments within the cleaning or facilities management industry
Strong communication and presentation skills with the ability to engage diverse audiences
Experience creating and delivering training materials and learning resources
Excellent organisational skills and attention to detail
The ability to adapt training approaches to suit different learning styles and experience levels
Certificate IV in Training and Assessment, or equivalent workplace training qualification
Certificate III in Cleaning Services (Preferred)
In joining us, you'll be part of a highly supportive culture with trusted leaders who will help you achieve your goals. Here, you'll appreciate a flexible approach to work-life while building your career in an organisation that values learning, development and continuous improvement.
Are you ready to do important work that really matters?
At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world's most urgent and complex challenges.
We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services.
We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.
By joining Serco you'll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.
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📌 Training Officer (Melbourne)
🏢 Serco
📍 Melbourne