Job Description
SA Heart is one of Australia's largest private Cardiology practices providing expert care to all of our patients.
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Established for over40 years, SA Heart is a South Australian owned practice with30 Cardiologists offering a comprehensive range of Cardiac services.
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What SA Heart Can Offer You
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Working in an environment that makes a difference to the lives of patients.
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Supportive team culture.
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Competitive remuneration.
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Professional, stylish, modern and comfortable uniforms supplied.
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Employee Assistance Program.
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Purchased Leave, and
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SA Heart is seeking an experienced IT Support Officer to join our internal ICT team and provide high-quality technology support across the organisation. Reporting to the ICT Manager, the role will provide first and second level support across end-user devices, Microsoft platforms, identity and access, and day-to-day IT operations. Working closely with the Business Analyst and Systems Administrator, the successful candidate will also contribute to service improvement, automation and technical projects.
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The full-time role is based at our head office at Ashford, with travel to other SA Heart sites as required.
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The Role
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Working through the service desk, the IT Support Officer will provide timely and professional support across SA Heart. Key responsibilities include:
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1st and 2nd level helpdesk support, including triage, troubleshooting, resolution and escalation of incidents and service requests.
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User onboarding, offboarding and access management across Active Directory, Microsoft 365 and Microsoft Entra ID.
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Administration of user accounts, groups, permissions and Group Policy.
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Provisioning,



configuration and lifecycle management of desktops, laptops and other endpoints through standardised endpoint management processes.
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Helpdesk coordination, ticket prioritisation, escalation, documentation and KPI/service reporting.
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Providing day-to-day support for phone systems, including user setup, call routing, desk phones and softphones, and troubleshooting or escalating issues as required.
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Identifying opportunities to automate routine IT administration and improve helpdesk processes, and
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Supporting a healthcare environment and collaborating with the Systems Administrator and Application Support Officer on day-to-day operations and technical projects.
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The Successful Applicant
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We are looking for a hands-on IT support professional with a practical, service-focused approach. The successful applicant will possess the following skills and experience:
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A minimum of 2 years' experience in a similar IT support role, with experience in a business or healthcare environment desirable.
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Experience supporting Windows 11, Microsoft 365 (Office 365), Teams, SharePoint, Active Directory, Microsoft Entra ID and Group Policy.
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Experience with user and access administration, endpoint provisioning, device management and end-user troubleshooting.
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Exceptional customer service and communication skills, with the ability to explain technical issues clearly to users.
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Robust problem-solving skills, attention to detail, sound documentation practices and a willingness to take ownership of issues, and
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A high level of motivation and commitment to ongoing learning, together with a current driver's licence and willingness to undergo a police check.
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📌 It Support Officer (South Australia)
🏢 SA Heart
📍 South Australia