We are seeking a fun & dynamic ICT Support Officer to join our growing team.
Full Time Fixed Term 6 month position
Based at our Lilydale Support Office
Access to not-for-profit salary packaging
About the role
Working as part of the ICT Team, you will assist in delivering ICT administration and support for hardware and software for Cire Services' staff, students, and external stakeholders. Being a technical and customer service specialist, providing quality service and solutions to staff to enhance and maintain their operations.
You will also get the opportunity to assist working on innovative projects whilst the organisation scales, including cyber security and cloud system management.
Other Day to Day duties consist of:
Customer Service
Device Management
Onboarding/Offboarding Staff
Back Ups, Recovery and Repair
Site Visits
Basic Networking and Desktop Support
About you
You have excellent customer service skills with1-2 years' experience within an ICT Enterprise and/or Helpdesk setting using Microsoft Solutions, withsome basic skills within Active Directory, Entra and Windows OS.
Other things you'll need to have, include:
Being a creative problem solver with commitment to continuous improvement
Excellent communication skills, written and verbal
Ability to work effectively and accurately with minimal supervision
Proactive to addressing upcoming business needs




You will also require a full valid Australian Drivers Licence and access to a reliable car as site visits will be required (Travel Allowance will be provided).
To enjoy Cire's environment and culture, you will have a community focus, friendly personality, and positive attitude. You will demonstrate our Values of Quality, Inclusion, Innovation, Integrity, and Sustainability. You will enjoy being an integral part of a professional team.
The Perks
Salary packaging to increase your take-home pay
Discounts on childcare and training courses
A friendly, supportive workplace culture
Access to a comprehensive Employee Assistance Program
Purpose-driven work that directly benefits vulnerable communities
Our Commitment to Child Safety
Cire Services is committed to the safety, wellbeing, and empowerment of all children. We have zero tolerance for chi...
Cire Services may appoint at any stage of the recruitment process, including prior to the closing date. We appreciate your understanding.
Aboriginal and Torres Strait Islander applicants are strongly encouraged to apply. We are dedicated to fostering a culturally safe, respectful, and empowering workplace where First Nations employees can thrive and contribute meaningfully to our organisation and the communities we serve.
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📌 Ict Support Officer (Melbourne)
🏢 CIRE SERVICES
📍 Melbourne