Job Description
Rostering Officer – Casual | ~24 hrs over 3 days + extra hours | Brisbane | Start ASAP
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We're looking for a sharp, reliable Rostering Officer who can keep shifts covered and the roster running cleanly.
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This is a casual role of around 24 hours a week over 3 days, with extra hours during busy periods like new client onboarding, training weeks, and sick cover. There is potential to move to permanent part-time for the right person if the hours stay consistent.
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If you take pride in accuracy, follow-through, and getting the right person in the right place, this role will suit you.
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My Care Living is a values-driven NDIS provider. We care about quality, reliability, and treating people properly — clients and staff. You'll have real ownership of the roster, support from operations, and a team that values competence over talk.
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The Role
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You'll own the rolling roster, communicate proactively with support workers, manage short-notice changes, and provide general admin support. Accuracy, follow-through, and calm communication matter most.
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Key responsibilities:
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Build and maintain the 6–8 week rolling roster in our rostering software (Brevity, ShiftCare, Deputy, Imploy, FlowLogic or similar)
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Confirm availability, offer shifts, and fill gaps by phone, SMS, and app
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Manage short-notice changes, cancellations, and replacements
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Chase timesheets, leave requests, and availability updates
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Keep staff records current (availability, qualifications, restrictions, certifications)
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Approve shifts accurately and maintain the attendance register
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Run rostering reports, including overtime




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Ensure overtime is pre-approved by the relevant manager
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Align with operations on rostering needs
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Send weekly rosters to clients when required
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Provide general admin support (filing, data entry, scanning notes, basic reporting)
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Flag rostering risks or patterns to the Care Operations Lead or Managing Director
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Liaise with payroll on shift discrepancies and adjustments
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Must-Haves
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Proven experience in rostering, scheduling, or administration (NDIS or aged care highly regarded)
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Strong understanding of the SCHADS Award and how it applies to rostering
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Proficiency in rostering software and Microsoft 365 / Google Workspace
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Quick learner who can pick up new CRM and rostering systems
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Excellent communication and a professional phone manner
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Solid attention to detail, organisation, and time management
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Ability to build rapport with support workers
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NDIS Worker Screening Check (or willingness to obtain)
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Desirable
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Experience in NDIS or aged care rostering
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Certificate or Diploma in Business Administration, HR, or a related field
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What We Offer
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Casual role of around 24 hours per week over 3 days
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Potential to move to permanent part-time if the hours stay consistent
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Extra hours available during busy periods
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Competitive casual rate + super
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Supportive team culture with real autonomy
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Opportunity to grow with a fast-expanding NDIS provider
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Training, tools, and regular team support
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My Care Living – Where exceptional care meets exceptional people.

📌 Rostering Officer (Queensland)
🏢 My Care Living
📍 Queensland