Job Description
HOBAN Recruitment is seeking experienced and customer-focused professionals for APS4 level Participant Support Officer opportunities across multiple NSW locations (Parramatta, Campbelltown, Newcastle & Wollongong). This is an excellent opportunity to join a dynamic Federal Government environment where you'll support participants, stakeholders and service delivery outcomes that have a meaningful impact on the community.
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About the Role
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As an APS4 level Participant Support Officer, you will play a key role in delivering administrative, operational and participant support services. Working within established legislation, policies and procedures, you will manage a varied workload while delivering high-quality outcomes and exceptional stakeholder service.
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Key responsibilities include:
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Managing participant enquiries and providing accurate information and support.
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Conducting administrative, operational and data management activities.
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Reviewing and analysing information to support decision-making processes.
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Making outbound calls to participants, providers and stakeholders.
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Managing workflow priorities and meeting performance deadlines.
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Applying relevant policies, procedures and legislative frameworks.
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Assisting with participant pathway and suitability assessments.
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Escalating complex matters where required.
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Contributing to process improvement initiatives and team objectives.
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Building positive relationships with internal and external stakeholders.
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Competitive pay rate of $***** per hour, including casual loading, providing you with financial stability and recognition for your expertise.
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12% superannuation to secure your future and support your retirement planning.
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ASAP start date, allowing you to embark on this exciting opportunity without delay.
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Full-time position, offering 37.5 hours per week, Monday to Friday, enabling a healthy work-life balance and time.
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Multiple locations available across Parramatta, Campbelltown,



Newcastle and Wollongong.
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Meaningful work supporting participants and the wider community.
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Collaborative and supportive team environment.
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Opportunity to develop public sector experience and knowledge.
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Gain exposure to policy, legislation and operational service delivery.
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Ongoing professional development and skill enhancement.
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Potential for career growth within a large government environment.
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About You
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To be successful, you will demonstrate:
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Robust communication and stakeholder engagement skills.
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Proven ability to manage competing priorities and meet deadlines.
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Experience working within policies, procedures and legislative frameworks.
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Strong problem-solving and analytical skills.
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Ability to remain calm under pressure and effectively de-escalate challenging situations.
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Experience providing high-quality customer service and administrative support.
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Sound judgement when handling confidential and sensitive information.
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Ability to work independently while contributing positively to a team environment.
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Proficiency with Microsoft Office applications and business systems.
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A commitment to delivering positive outcomes for participants and stakeholders.
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Previous experience within government, community services, customer service, administration or case management environments will be highly regarded
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Please note you do need to be an AUSTRALIAN CITIZEN for this Federal Government role.
n Positions close for submissions on MONDAY 21st SEPTEMBER COB.
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At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.
n We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at
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or visit

for additional contact details.

📌 Customer Service (Wollongong)
🏢 HOBAN Recruitment
📍 Wollongong