Job Description
Roll on Roadside is a fast growing, award-winning automotive company based in North Richmond. We are currently looking for a highly organsied and motivated Roadside Assistance Coordinator to join our team, managing live jobs and keeping our drivers and customers moving.
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The position available is 1.30pm to 9.30pm Monday to Friday and every Sunday 10am to 8pm, this role is a hybrid role while training with the potential to work from home each shift.
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Key Responsibilities:
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Coordinating roadside assistance, towing and customers jobs in real time
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Dispatching and allocating jobs to field technicians
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Managing field technicians' schedules and workloads to maximise efficiency
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Communicating with customers, service providers and technicians regarding job progress and arrival times
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Handling inbound job requests and booking into our systems
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Continuously monitoring active jobs to ensure timely completion
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Inputting accurate records of job details
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Ensuring all jobs have been closed off currently upon completions
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Delivering a high level of customer service during high pressure situations
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Afternoon Shifts from 1:30pm till 9.30pm Monday to Friday
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What we are looking for:
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Exceptional organisational and time manage skills
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Robust attention to detail
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The ability to remain calm and focused in a fast-paced environment
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Strong computer literacy and confidence working around multiple software platforms
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The ability to priorities competing tasks and make decisions quickly
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A professional and positive attitude
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Previous experience in dispatch, logistics, scheduling, customer service or Automotive industry will be highly regarded
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What we offer:
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Competitive remuneration package
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Working arrangement
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Supportive and Friendly team environment
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Opportunity to be part of a growing and successful business
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Ongoing training and development
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A varied role where no two days are the same
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📌 Roadside Assistance Coordinator (Sydney)
🏢 Roll On Automotive
📍 Sydney