We're looking for a friendly, enthusiastic and organised Medical Receptionist to join our team and become an important part of our local community. Working in a medical practice is about much more than answering phones and booking appointments. Our reception team plays an important role in helping patients access the healthcare they need and making sure they feel welcome, supported and valued when they walk through our doors.
You'll be one of the first people our patients see, so your warmth, enthusiasm and willingness to help can make a real difference.
Key responsibilities
Welcoming patients and making them feel comfortable and supported
Answering phones and helping patients with their questions and appointments
Booking, changing and cancelling appointments and ensuring patients are booked into the appropriate appointment type
Managing a busy reception area while keeping things calm, organised and professional
Processing payments, Medicare claims and other billing requirements
Registering current patients and keeping patient information accurate and up to date
Processing referrals, correspondence, scanning and other administrative tasks
Assisting doctors and nurses with their administrative needs
Helping manage recalls, reminders and follow-up appointments




Promoting the health services available at the practice and helping patients understand when those services may be beneficial to them
About you
Warm, approachable and passionate about helping patients
A confident and positive communicator
Comfortable speaking with patients face-to-face and over the phone
Organised and able to juggle multiple priorities
Calm and friendly when the clinic gets busy
Reliable, punctual and someone the team can depend on
Comfortable using computers and learning new systems
Detail-oriented, particularly when dealing with patient information and billing
A team player who is happy to help wherever needed
Respectful of patient privacy and confidentiality
Opportunity to work alongside experienced doctors, nurses and healthcare professionals
Develop your skills and become an important part of the practice
Work that matters and contributes to helping people in the community live healthier lives
About us
We are a rural medical practice passionate about providing high-quality healthcare to our local community. As a rural medical practice, we have a unique opportunity to make a genuine difference to the health of the community we serve. Access to healthcare can sometimes be more challenging in rural areas, and our reception team plays an important role in helping patients access the services available to them.
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📌 Medical Receptionist (Melbourne)
🏢 Yarra Glen Family Clinic
📍 Melbourne