We have an exciting opportunity for a Customer Service Officer to join our growing, supportive team in Altona, VIC. This is a full time role suited to someone with a positive attitude, strong work ethic, and a willingness to learn, develop and grow with the team.
What you'll be doing
Processing customer orders
Ensuring all orders delivered are supported by proof of delivery and entered into our system
Responding to customer queries and requests
Daily reconciliation and processing of invoice activities in a timely way
Provision of customer reports
Coordinating alternative transport for non-DGL deliveries
Checking and authenticating supplier invoices
Daily reconciliation of interstate transport movements to ensure delivery timings meet contractual requirements.
Data entry
Housekeeping of site and surrounds
Managing stocktake activities and customer requirements
Capturing customer feedback.
About you
Commitment to customer service and delivery in full and on time (DIFOT)
Ability to manage competing priorities in a high-volume processing environment
Attention to detail and data entry accuracy
Demonstrated written and verbal communication skills
Ability to work collaboratively as part of a team and individually to provide excellent customer service
Proficiency with the Microsoft Office Suite - particularly Excel, Word, and Outlook
Ability to comply with Company policies, procedures, and applicable legislative requirements.
Knowledge of the Australian Dangerous Goods Code (ADG) and/or Dangerous Goods Storage & Handling Regulations, as well as experience in working with inventory/warehouse management systems are desirable but not essential.
Why work at DGL Group?
At DGL Group,



we focus on solving problems for our customers. We are a diversified industrial group of companies, offering end-to-end supply chain service, including chemical and industrial formulation and manufacturing, warehousing and distribution, waste management and environmental solutions.
With more than 4,200 customers and 750+ employees, we operate across Australia and New Zealand, as well as internationally. We are listed on the Australian Securities Exchange and are on a trajectory of significant growth – which brings enormous opportunities for the right candidate.
Privacy collection notice
As part of the application process, we ask you for private information such as your name, contact details, qualifications, employment experience, your right to work in the relevant location and, in some cases, medical information. If you move ahead to the next step, this will also include reference checks and potentially personality profiling. This information provides us with an insight into how suitable you are for the role.
Any information obtained is confidential and managed by the relevant recruiting team member. We store the information securely, and it can be accessed only by nominated people in the company. It is not provided to any third party without your written consent. Where the law requires, the information may be provided in line with the legal direction. By applying for this role, you consent to the collection of private information in line with this notice.
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📌 Customer Service Officer (Melbourne)
🏢 DGL Logistics
📍 Melbourne