Job Description
We're seeking an experienced Process Analyst to join a major telecommunications transformation program. This role will play a key part in analysing, designing, optimising, and implementing business processes across critical customer, product, sales, and service delivery functions.
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Working closely with business stakeholders, delivery teams, architects, and product owners, you'll help shape future-state processes and ensure business requirements are translated into scalable, effective solutions.
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Key responsibilities
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Analyse and document current and future state business processes.
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Facilitate workshops to gather requirements, identify opportunities, and drive process improvements.
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Develop process maps, workflows, and supporting business documentation.
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Support the design and implementation of ServiceNow-based solutions.
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What You'll Bring
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Proven experience as a Process Analyst or Process Improvement Specialist.
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Telecommunications industry experience across areas such as:
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Product Management
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Lead-to-Quote
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Quote-to-Order
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Order-to-Activate
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Assurance
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Highly Regarded
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ServiceNow Field Service Management (FSM)
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Telecom Service Management (TSM)
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Sales and Order Management for Telecom (SOMT)
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Telecommunications transformation program experience
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Knowledge of TM Forum frameworks and telecommunications operating models
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What's on Offer?
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Initial 6-month contract (potential extension)
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Hybrid working arrangements in Melbourne
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Opportunity to contribute to a large-scale transformation program
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Collaborative and high-performing delivery workplace
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📌 Senior Process Analyst (Victoria)
🏢 Salt
📍 Victoria